As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Responsibilities:
The Senior Talent Community Specialist is a part of the Global Talent Community team, and their primary role is executing the programs, procedures, initiatives, and special projects, as needed by their team. As a more experienced team member, they are also expected to be a source of truth for the above. They are responsible for advanced trainings both of our internal colleagues as well as our external resources. Lastly, they are always a source of clever optimization through all day-to-day tasks. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
Main Duties
The following is a non-exhaustive list of responsibilities and areas of ownership of the Senior Talent Community Specialist: Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork. Represent the company and the Welocalize brand. Proactively support and promote the Welocalize Brand in social media. Support Talent Community team and Quality team with specific guidelines. Support our Supplier Community pool with information. Be an expert in executing the functional area. Deliver advanced training (internal and external): why and how processes are connected in the company/globally (full cycle on why and how departments are connecting between them). Deliver weekly/monthly/quarterly reports on the status of all projects. Handle Financial Management actions that affect functional area.
Areas of Expertise
Community Experience:Offer excellent customer service to our global supplier base, providing support and enablement on all aspects of the supplier experience, mostly using our ticketing and knowledge management system: Zendesk. Develop detailed understanding of the technical and commercial aspects of our partnership with our global workforce, mastering the use of different software's and business processes. Engage critically with workload, proactively suggesting improvements to existing processes shaping our worker community experience. Contribute to employer branding maintenance and strategy, with a focus on Social Media, mass email campaigns, and live events. Assist the internal stakeholders of our production teams, to provide consultancy on supply-chain issues, and work together to ensure timely and high-quality project delivery to our clients. Talent Acquisition:Recruit new talent into Welocalize’s Talent Community. Offer an engaging prehire experience.Constantly be researching and improving our recruitment channels. Partner Success:Offer excellent customer service to our VIP suppliers.Ensure there is a consistent loop-back cycle that ensure Welocalize and our suppliers have full transparency into results. Build regional supply strategies. Talent Transformation:Understand what talent levels are available on the market.Build modules to address gaps between market available talent and current customer needs.Measure success of modules and constantly improve processes. Experience
3 to 5 years’ relevant experience in functional area. Experience in a fast-paced, client-centric environment, ability to adapt to Business needs. Ability to stay organized and informed in a fast-paced environment. Good communication skills, attention to detail, and self-driven, ability to meet tight deadlines are essential. An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having a solution-oriented approach to every challenge. Taking the initiative to proactively assess and mitigate risks. Enjoys working in a team and derives energy from being within a team, contributing to the team's success. Team-player with the ability to problem-solve and show initiative. General Knowledge in Marketing/PR/Recruitment/Account management. Social media skills, knowledge on how it influences our customers, our brand and the impact we can have in handling feedback.Ability to prioritize ongoing projects based on business needs and urgencies that can arise. Fluency in written and verbal English. Strong computer literacy, MS Office, e-mail, internet navigation skills.Proven ability to learn new processes and tools.Positive and energetic, thrives in all kinds of social situations, regardless of culture.Knowledge of the localization industry desired but not mandatory.Key Competencies
Excellent Customer Service skills.Naturally inclined towards Quality in all areas of responsibility. Persuasive Communicator with a focus on transparency and building relationships. Problem solver with a drive for Continuous Process Improvement. Passionate about learning. Technical and analytical mindset.Thinking outside of the box. Education
Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.
