As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OVERVIEW
The Talent Community Manager is a part of the Global Talent Community team, and their primary role is to be a leading source of talent knowledge and strategy on Welocalize programs, procedures, and initiatives. As a strategic leader within the team, they will own the direction within their focus area and help guide decision making of the appropriate talent matches for their programs. They strive to innovate, not only in the way they execute their work, but also in the way they inspire their fellow team members to supply the very best talent to Welocalize.
Their work is a daily example of the Welocalize Four Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
Main duties
Community Experience Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk;Own employer-level branding, with a focus on Social Media and other online messaging platforms;Host great in-person events to engage our supply base face-to-face;Talent Acquisition Recruit new talent into Welocalize’s Talent Community;Offer an engaging prehire experience;Constantly be researching and improving our recruitment channels;Partner Success Offer excellent customer service to our VIP suppliers;Ensure there is a consistent loop-back cycle that ensures Welocalize and our suppliers have full transparency into results and sentiment;Talent Transformation Understand what talent levels are available on the market;Build modules to address gaps between market available talent and current customer needs;Measure the success of modules and constantly improve Additional Job Description;Have ownership of a part of a function in creating a business case around it;Represent the company and the Welocalize brand;Innovate strategies for the owned functional project;Support functional strategy definition and implementation (Online and Offline);Proactively support and promote the Welocalize Brand on social media;Innovate training (content and presentations);Innovate resourceful reports with variables that have an impact upon company’s vision;Create analysis with valuable results from all initiatives;Handle Financial Management actions that affect the functional area;Escalation point for issues with team members or function;Be able to have technical conversations and use data to drive change in other departments.Experience required
At least 5 years’ relevant experience in the functional areas. 3-years localization experience (preferred).Experience in a fast-paced, client-centric environment, ability to adapt to business needs. Ability to stay organized and informed at all times.Good communication skills, attention to detail, self-driven, and meeting tight deadlines are essential. An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having solution-oriented approach to every challenge. Taking the initiative to proactively assess and mitigate risks. Enjoys working in a team and derives energy from being within a team, contributing to the team's success. Team-player with the ability to problem-solve and show initiative. Advanced knowledge in Marketing/PR/Recruitment/Account management. Ability to prioritize ongoing projects based on business needs and urgencies that can arise. Social media strategy (how it affects the Welocalize brand; why is important to be active; how you can attract people, manage visible feedback). Fluency in written and verbal English. Strong computer literacy, MS Office, e-mail, internet. Proven ability to learn new processes and tools. Positive and energetic, thrives in all kinds of social situations regardless of culture. Key competences
Excellent Customer Service skills.Naturally inclined towards Quality in all areas of responsibility. Persuasive Communicator with a focus on transparency and building relationships. Problem solver with a drive for Continuous Process Improvement. Passionate about learning. Technical and analytical mindset.Thinking outside of the box. Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.
