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As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JOB DESCRIPTION
The Talent Community Specialist is a part of the Global Talent Community team, and their primary role is executing the programs, procedures, initiatives, and special projects, as needed by their team. As a more experienced team member, they are also expected to be a source of truth for the above.
They are responsible for introductory trainings of our external resources. Conducting interviews is not involved in this role. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
MAIN DUTIES
Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork
Social Media - respond to community enquiries in various channels with specific guidelines
Support Talent Community team and Quality team with specific guidelines
Deliver introductory training (internal and external): being able to explain and reason why we do things in a certain way
Be an expert in executing the functional area
Deliver weekly reports on the progress on the ongoing projects
Optimize our day-to-day procedures/programs.
Community Functional Areas
Community Experience
Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk.
Own employer level branding, with a focus on Social Media and other online messaging platforms.
Host great in person events to engage our supply base face-to-face .
Talent Acquisition
Recruit new talent into Welocalize’s Talent Community.
Offer an engaging prehire experience.
Constantly be researching and improving our recruitment channels.
Partner Success
Offer excellent customer service to our VIP suppliers.
Ensure there is a consistent loop-back cycle that ensure Welocalize and our suppliers have full transparency into results and sentiment.
Build regional supply strategies.
Talent Transformation
Understand what talent levels are available on the market.
Build modules to address gaps between market available talent and current customer needs.
Measure success of modules and constantly improve.