Operations Associate

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about 4 years old

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Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 20 countries and over 80 cities, servicing over +4M registered users. We’re growing rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

About Wolt’s Operations
The role you are looking at is a part of Wolt’s operations team.

The ops team in each country is the heart and soul of Wolt. Every country team is a startup within the company. As a member of our ops, you must have a passion for getting things done and solving problems daily together with your team. There will be no two days alike as you set out to build a new business in your market.

If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do rather than wait to be told – then apply today.

About the Operations Associate role
As our Operations Associate, you will be responsible for the recruitment of our new Courier Partners in multiple cities and that Couriers have everything they need in order to provide the best quality of service throughout all stages of delivery - from our restaurants to the customers. You will also be responsible for onboarding the venues to the Wolt-platform and maintaining the platform in close cooperation with the support- and marketing team. In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed and have excellent interpersonal, and community building skills! Our operations run seven days a week in multiple cities - although this role is mainly a Monday-Friday job, sometimes it will require you to be available on the weekend or to travel to another city.

What you’ll be doing

  • Onboard, retain and grow the number of happy courier partners on Wolt’s platform to ensure a healthy and sustainable delivery operation across Malta
  • Leading and managing of Courier introductions and onboarding
  • Managing shift publishing to Couriers
  • Holding Round-table meet-ups
  • Taking care of all Courier off-boardings
  • Managing inventory
  • Managing daily supply
  • Overseeing Courier performance
  • Successfully onboarding venues onto the Wolt platform and perform restaurant trainings
  • Responsible for our menu-platform being up to date with text and visuals that reflect the Wolt brand
  • Responsible for handling restaurant support tickets together with support team
  • Assisting in marketing campaigns

    • About you

  • Excellent communicator and a big team motivator as you will have daily contact with our courier partners
  • Ability to lead by example and show the direction, as well as the genuine will to support your team members and your courier partners on their way
  • You are a fast learner and attentive to both small details and the bigger picture
  • You’re an expert when it comes to handling crowds and you are confident in expressing your social skills
  • Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail
  • Proactive planner and thorough thinker as you constantly seek new ways to improve processes
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
  • You can manage ‘freedom under responsibility’ and are able to manage your own tasks and schedule
  • Flexible in terms of working hours, as you might need to work during weekends occasionally
  • Preferably a background in training and guiding groups and individuals
  • Fluent in English and preferably able to work in Maltese, but it's not a requirement
  • Category B driver’s license
    • We offer a competitive salary and benefits, so if you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team then we’d love to hear from you! 

    Application deadline is on 09.03.2020 however we will be reviewing applications on an on-going basis, so send through your application ASAP :)

    About Wolt
    Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners. 

    We’re currently active in 20 countries and more than 80 cities, servicing over +4 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. 

    We’ve raised more than €150M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.