Support Associate

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over 4 years old

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Are you a team player with great communication skills? Do you enjoy working in a dynamic environment?

If your answer is yes - then read further!  

Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. Our journey In Greece January 2019. From there, we've expanded to Malta and Cyprus in the Spring of 2020 as well as Thessaloniki in July 2020.

We're currently looking for Support Associate to join our Support team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.

If the points below sound exciting, we look forward to hearing from you!

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.

Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!

Attitude: Take ownership beyond the obvious.

What you'll be doing:

  • Handling customer and courier support together with the team in shifts.
  • Developing our support function together with the team.
  • Helping with other things that pop up, like providing support for our restaurant partners.
  • About you:

  • You are able to work during mornings, evenings and weekends - we are open 7 days a week
  • You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Operations team
  • You are a fast learner and attentive to both small details and the bigger picture
  • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
  • You're an expert when it comes to Athen's food scene, traffic patterns, and the different areas of your city
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
  • Fluent in Greek and able to work in English
  • If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!

    We will be reviewing applications on an on-going basis, so send through your application ASAP. :)

    About Wolt
    Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners. 

    We’re currently active in 23 countries and more than 90 cities, servicing over 5 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. 

    We’ve raised €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe and Goldman Sachs Growth Equity. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as the fastest growing tech company in Europe by the Financial Times.