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Do you have a natural passion to always delight your customers? Are you looking for a challenging customer service role in a fast-paced environment? If so, then please read on!
Role Background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.
Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 80 cities across EMEA, servicing over 5M registered users.
In each country, we have a team that’s responsible for building Wolt’s business within that market - they’re like startups of their own and they’re truly the heart and soul of Wolt. On one side of the team, you have the people managing operations, marketing and sales. On the other side, there are the Support team superheroes - the glue that holds everything together!
Our Support team members are responsible for responding effectively to queries raised by customers, restaurant partners and courier partners. As we’re constantly looking to delight and excite, we need people that share our passion for delivering great service!
There is no typical day in Support, so you’ll need to be a real problem solver and have that desire to get things done! We look for self-motivated and creative team players, with next level relationship-building skills.
What You’ll Be Doing
Skills & Experience Required
Next Steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Please note that interviews will be held after Monday 24th August - we’ll be in touch with any updates then!
If you have any further questions about the position, you can turn to:
Laura Kuukka - Talent Acquisition Partner - [email protected]
About Wolt
Wolt is currently active in 23 countries and more than 80 cities, servicing over 5 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.