ABOUT ALU

At the African Leadership University (ALU), we're more than just an institution—we're a catalyst for transformation. Our mission is to develop a new generation of ethical and entrepreneurial leaders who will shape Africa's future. Through our innovative curriculum, focus on experiential learning, and vibrant pan-African community, we empower students to become changemakers, problem-solvers, and innovators. At ALU, we're not just teaching; we're nurturing the leaders who will drive Africa's progress and prosperity in the 21st century

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE TEAM

The Operations Team is a vital part of ALU's mission, as we ensure the smooth functioning of the university's administrative, logistical, and technological infrastructure. We work collaboratively to provide top-notch support to our students, faculty, and staff, and are committed to maintaining a culture of excellence, innovation, and inclusivity. Our team regularly interacts with other teams such as student life, admissions, academics and finance to provide seamless support for the university's operations.

ABOUT THE INTERNSHIP

We are seeking a Campus Operations Intern to support the daily operations of our ALU’s campus.The Campus Operations Agent will play a key role in ensuring efficient campus operations by providing administrative support, developing systems, managing inventories & stock levels, optimizing resources, coordinating logistics, managing the front desk functions, and providing a support role in procurement & finance procedures. As a Campus Operations Intern, you will be instrumental in bringing this vision to life by ensuring a seamless, high-quality campus experience for students, staff, and guests.

RESPONSIBILITIES 

• Manage and respond to student and staff support tickets using Freshdesk or similarplatforms.
• Monitor campus facilities and report maintenance issues promptly.
• Assist in the coordination of logistics for campus events and daily activities.
• Support inventory tracking and resource management for campus assets.
• Work closely with the Facilities, Tech, and Security teams to ensure seamless operations.
• Conduct regular campus walkthroughs to maintain cleanliness, safety, and functionality.
• Compile and submit monthly operations reports and suggest improvements.
• Provide excellent customer service to all campus stakeholders with empathy and professionalism.

Oversight & Quality Assurance

• Execute scheduled monthly facility inspections.
• Monitor the cleanliness and safety standards across the campus, ensuring high-quality service delivery
  from cleaning staff.
• Track and follow up on snag reports and campus facility issues flagged by students or
  staff.
• Support vendor relationship management through clear communication, performance
  feedback, and collaboration.

Communication & Collaboration

• Collaborate closely with the Security team to ensure a safe and secure campus
  environment.
• Assist the Maintenance team with regular updates and coordination for ongoing repairs
  and improvements.
• Reissue and track lost-and-found items efficiently.

Who You Are

• You’re punctual, dependable, and can be trusted to manage critical day-to-day
  responsibilities.
• You interact confidently and clearly with students, staff, and visitors.
• You have a keen eye for noticing what’s out of place or needs improvement.
• You thrive in dynamic settings and can manage multiple priorities with ease.
• You enjoy engaging with people from diverse backgrounds and offer a warm, helpful presence.

Preferred Attributes

• Passion for education and community support.
• Proactive, detail-oriented, and self-motivated.
• Team player with a collaborative mindset.
• Previous experience in campus operations or administration is a plus.

What You’ll Gain

• Real-world experience in operations and administrative support.
• Professional mentorship and skill development in a pan-African, innovative institution.
• A chance to contribute meaningfully to the student experience at ALU.

SKILL DEVELOPMENT PLAN

Interning with the Ops team will surely develop, but not limited to, these skills:

• Communicating with multiple stakeholders
•  Managing different projects using functional metrics
•  Exercising leading self and leading others

  Location: Kigali, Rwanda

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