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Technical Support Engineer - German speaking

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Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

We are looking for a full-time Technical Support Engineer in our Amsterdam, Netherlands office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The Technical Support Engineer is expected to be highly proficient in all areas related to our Zoom products. Must speak both one of the German and English on a business fluency level.

Responsibilities:

  • Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels.
  • Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
  • Provide ideas and assist with creation of documentation and training material for external and internal Support Center content.
  • Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers.
  • Stay familiar with all of Zoom’s products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry.
  • Requirements:

  • Must speak German and English fluently.
  • Minimum 2+ years of at least Tier II level Technical Support and Customer Service experience.
  • Ability to handle high volume of tickets, phone calls, and chats.
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.
  • Excellent communication (both oral, written, and interpersonal) and customer service skills as well as trouble-shooting skills are a must.
  • Being a true team player is a must at Zoom.
  • Zoom Video Communications Company Culture Highlights: 
    • Winner of Comparably's Award for Best Company Work-Life Balance 2019 
    • Winner of Comparably's Award for Best Company Compensation 2019 
    • Winner of Comparably's Award for Best Company Happiness 2019
    • Winner of Comparably's Award for Best Company Perks & Benefits 2019 
    • Sales Department is ranked in the top 5% of companies for Diversity on Comparably. 
    • Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably.
    • Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably. 
    Check us out on Comparably: https://www.comparably.com/companies/zoom-video-communications 
    Get an inside look of the Amsterdam office & culture here: https://youtu.be/2Tu9BtIORYI 

    Check us out with a free download: zoom.us/download    

    Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!