Description

The Quality Assurance Audit Analyst will manage Airbnb Payment’s AML Compliance quality assurance activities and support other audit initiatives, as needed.  This position is responsible for performing detailed testing of investigations performed by the Payments & Compliance Operations teams, including investigative reports required by AML Compliance.

The Community You Will Join: 

Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc.

The Payments (Payments Risk and Compliance Quality Team) team’s mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated.

• You will work with Payments & Compliance Quality Team 
• This position is responsible for performing detailed testing of audits performed by the Payments Compliance Operations teams
• You will report to Quality Supervisor 
• Key partners will be Operations Team and Functional Operations Managers

The Difference You Will Make:

• The Quality Insight Analyst supports Airbnb’s payments compliance quality activities. This role is responsible for ensuring adherence to compliance processes such as AML, KYC, Sanctions Screening, Transaction’s Monitoring and other regulatory programs, with a focus on maintaining high standards of quality assurance and control across compliance programs.
• Responsible for Analyze patterns, risks, and trends in compliance case reviews, providing feedback to improve operational processes and assist in updating workflows based on quality insights.
• This role will also assist with activities related to internal control monitoring and improvement of fraud risk management.

A Typical Day: 

• Review alerts/cases processed by Agents from Customer due diligence (CDD) and Enhanced due diligence (EDD) perspective and identify the gaps and maintain them to a high standard and mitigate risks to the business.
• Conduct assessments on alerts, cases, and escalations processed by Operations teams, ensuring supporting documentation and compliance decisions meet regulatory and internal standards.
• Oversee case reviews processed by compliance analysts, ensuring decisions are consistent, accurate, and adhere to regulatory timelines.
• Review  the decisions taken by agents related to customer  appeals/  escalations  for  KYC  process  and  provide  appropriate feedback and assistance to the Ops and stakeholders on process improvements.
• Review detailed reports prepared by analysts to verify consistency in decisions, supporting documentation, and comprehensive narratives.
• Work closely with operations teams and stakeholders to ensure quality standards are maintained across all compliance workflows, including risks related to Sanctions, AML, and KYC.
• Work closely with the compliance teams to determine the root cause of issues, provide coaching, and define necessary follow-up actions.
• Track all remedial actions through to completion, confirming accurate closure.
• Create, manage, and maintain metrics to monitor the quality of operational processes and maintain a comprehensive understanding of current operational procedures.

Your Expertise:

• Bachelor’s Degree or Technical Equivalent
• 5+ Years work experience, with demonstrated experience in regulatory compliance, Payments,  banking, e-commerce quality and audit or related fields. Preferred KYC and AML Compliance experience directly and with at least 1+ years of experience in Payments Compliance Quality.
• Strong process thinker and Superior attention to detail
• Strong ability to think clearly and rationally in order to understand logical connections between various data points. 
• Strong problem solving skills with an emphasis in adaptability and resilience
• Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually 
• Ability to work closely and build trust with Ops and management
• Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude.
• Ability and desire to work in a fast-paced environment
• CFE or ACAMS certification preferred.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

• Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
• Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
• Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
• Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.