Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
We are looking for an experienced and proactive Key Account Manager to accelerate our Enterprise & Connectivity Partnerships in the region to the next level.
The Difference You Will Make:
As a member of the Key Accounts team, you will be managing partner relationships with strategic Enterprises & API Connectivity partners. You will be responsible for recruitment, enablement and optimization of our strategic partnerships and become their trusted advisor with the aim to become their number 1 partner and accelerate growth and performance on both sides. You will be reporting to the Manager, Key Accounts EMEA.
A Typical Day:
- Own a portfolio of Airbnb’s key partners and act as the key representative for these partners
- Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels
- Develop strong and trusting relationships with executives and decision makers/key influencers within your Enterprises & API customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met
- Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities
- Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth
- Deep understanding of the technical integrations of various software partners so that you can provide the right support to your clients
- Educate clients on our product roadmap, and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience
- Represent Airbnb in external meetings and industry events
Your Expertise:
- 8+ years of professional experience in Connectivity and/or Strategic Partnership role at a global technology or tech hospitality company
- Experience with API integrations strongly preferred
- World class account management experience with strong track record of successfully growing a book of business/geographic area and building enduring and successful client relationships
- Experience in the hospitality technology space, knowledge of OTA specifications
- Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs
- Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken
- Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams
- Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment
- Strong executive presence and the ability to effectively influence top leaders internally and within the industry
- Passion for Airbnb, travel, and the sharing economy
- Fluent verbal/written communication and presentation skills in English
- French as an additional language is a plus
- Ability to travel at least 25% of the time
- Based in London
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.