The Community You Will Join:

Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfil Airbnb’s belongs anywhere mission. We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts.

Airbnb’s business grows rapidly year over year, and so does Airbnb Payments’ processing volume. Payments Availability, reliability & predictability is the key OKR for the Payments organisation. As a Staff Engineer for Payments Monitoring, this individual would be leading the setup & running of the Payments Monitoring Group, that is responsible for the platform reliability.

The Difference You Will Make:

We are looking for a self-motivated leader who is interested in working in a highly dynamic environment by collaborating with cross-functional and cross-geographical teams. As a Staff Engineer, you would be expected to bring in expertise of managing large scale platforms, and bringing predictive tools & processes to improve the availability of our Payments platform for all our internal & external stakeholders. Our Payment platform connects with multiple partners across the globe, and has grown in complexity & reach. We are looking for a leader who can set up the Payments Monitoring group, one that is able to predict & avoid any incidents from happening. The job of this team is to focus on building reliable infrastructure and tools for our product teams so that they can focus on solving user problems and new features, not reinventing platforms.

A Typical Day:

• Drive Payments service reliability by developing tooling that enables metric visibility using SLIs, SLOs, and SLAs.
• Building proactive alerting and monitoring tools to help identify issues early and in-collaboration with Product engineering teams, resolve the issues in a timely manner.
• Developing Production Readiness standards to ensure service reliability
• Work with product engineering teams on design and implementation choices of large scale distributed systems
• Automate as much as humanly possible and always configure as code
• Automating our alerts configuration tool for Datadog to work with dynamic thresholds
• Bring ideas to life (i.e. production) to help make the lives of engineers better
• Predict our future failures and work proactively to mitigate them
• Advocate and implement reliable design patterns (circuit breakers, graceful degradation, etc.)
• Partner with the broader Airbnb organisation to learn from incidents through a blameless postmortem process

Your Expertise:

• 12+ years of technical experience, with 9+ years of relevant industry experience in a fast paced tech environment.
• Experience in a similar environment, managing large complex platforms and improving observability & predictability, preferably in the payments space.
• You have excellent communication skills and the ability to work well within a team and with teams across the engineering organisation
• You are a strong problem solver and have led a team that is on-call for production systems before.
• Technical leadership: hands on experience leading project teams and setting technical direction and strategy
• You are passionate about efficiency, availability, technical quality and system quality.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.