At AKQA, the Client team handles every facet of our relationship with clients, ensuring an unwavering commitment to the best possible outcome for all. With profound empathy for client contexts, customers and aspirations, they're the ultimate brand advocates and experts in identifying exciting new opportunities for growth.
As an Account Executive, you will provide day-to-day support to Account Managers (AM) and Account Directors (AD), assisting with project coordination, client communications, and proposal preparation. This role serves as an excellent opportunity to learn the fundamentals of account management and digital consulting while developing the skills necessary to advance into more autonomous roles over time.
ROLE REQUIREMENTS
Project Coordination Support:
- Assist with scheduling meetings, preparing agendas, and tracking project tasks under the direction of AM/AD.
- Maintain and update project-related documents, reports, and status updates.
- Monitor task progress, identify potential issues, and escalate them to the AM/AD as needed.
Client Interaction & Daily Operations:
- Act as a first point of contact for routine client inquiries, ensuring efficient and timely responses.
- Gather client feedback and relay relevant information to the internal team to drive process and service improvements.
- Support the AM/AD in identifying upselling or cross-selling opportunities and flagging them for further action.
Professional Development:
- Stay informed about emerging industry trends, digital technologies, and best practices in customer experience.
- Seek mentorship and on-the-job training to expand skills in project management, client engagement, and consulting.
- Demonstrate initiative and a continuous improvement mindset to accelerate career growth.
QUALIFICATIONS & CHARACTERISTICS
- Experience: 1–2 years of experience in a similar role (e.g., account coordination, project support) is beneficial.
- Communication Skills: Strong verbal and written skills, with an ability to collaborate effectively in team settings.
- Language Proficiency: Strong Japanese language skills are required; English proficiency is a plus but not mandatory.
- Adaptability: A positive, can-do attitude with a willingness to learn quickly and tackle new challenges.
- Team Orientation: Eagerness to support colleagues, contribute to group discussions, and assist with a range of account-related tasks.
We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.