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Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.
We're looking for an experienced leader to mature our Atlassian Cloud Customer Success program, mentor our team to reach its fullest potential, and champion initiatives that bring Atlassian's core value of "Don’t #@!% the customer" to life throughout the organization. If you are passionate about Customer Success and the power of teamwork, then we need you!
This Customer Success Team Manager role will build and evolve our CS program to support Enterprise Cloud customers. This candidate will manage a team of Customer Success Managers that partner with strategic customers to unlock value quickly and meet their business objectives with our Jira, Confluence, and Access products. In this role, the Team Manager will be responsible for the overall direction of the program, hitting our team OKRs of retention and adoption, defining operational processes, building strong cross-functional relationships, and mentoring a newly developed team to exceed their goals.
Your first order of business will be to get to know our Customer Success program to date - the successes, the insights, the opportunities, and, of course, the people! Next, you will be trained on our core tools and processes, then given the space to start leading both our operational and business-critical initiatives. Finally, once you're in the swing of guiding both business as usual as well as longer-term projects, you'll begin representing CS to other cross-functional leaders, groundbreaking efforts to improve team efficacy and efficiency, and mentoring team members to meet their personal growth goals.
As a Team Manager, you'll be responsible for:
On your first day, we'll expect you to have:
It's great, but not required if you have:
More about our team
Atlassian Customer Success partners with our customers to help them achieve their goals with our products through engagement during the critical early phases of onboarding and adoption. Mitigating risk when customers encounter obstacles on their journey, evangelizing standard methodologies, and delivering insights to our core business are at the heart of what we do. The Data Center-focused segment of our team works with Enterprise customers deploying new DC licenses through a combination of high-touch and smart-touch outreach.
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We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.