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Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Do you love working with customers to help them embrace new products? Are you confident on the phone and experienced in communicating with a technical audience? Are you creative and determined in identifying the root cause of problems or opportunities? If so, then this could be exactly what you're looking for .... please read on!
We are searching for a candidate who has experience working with Enterprise DevOps or IT teams, the aim to become a subject matter expert in our Data Center products and an unquenchable level of curiosity. You'll apply those tools to better understand our customers, help solve their problems, accelerate their growth and return insights to the business that contribute to customer experience improvements at scale.
The first order of business will be to ramp up on the latest and greatest features, best practices, and watch-outs for new Data Center implementations. Next, you'll be given a customer pipeline and equipped with team processes and support to work directly with Enterprise-level customers. Finally, once you're in the swing of helping our customers reach their desired outcomes with Data Center, you'll participate in identifying and executing strategic projects such as delivering customer intelligence to other teams, improving operational efficiency, or building new best practices.
More about you:
It's great, but not required, if you have:
More about our team:
The Data Center focused segment of our Customer Success team partners with our customers to help them achieve their goals with our Enterprise products through engagement during the critical early phases of onboarding and adoption. Mitigating risk when customers encounter obstacles on their journey, evangelizing new practices and delivering insights to the business are at the heart of what we do. Our engagement level is high, we focus with each customer throughout their first year of ownership.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.