Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

We are hiring Enterprise Cloud Migrations Manager for our team based in Bengaluru.

5+ years experience in a strategic customer-facing role within either support, enterprise customer success or migrations-specific departments

3+ years of project management experience.

Exceptional communication skills and ability to lead discussions with executive-level as well as technical audiences

Project management skills particularly with the ability to hold customers accountable for the next steps, create and review detailed project plans, and work effectively in an environment with shifting deadlines and dependencies.

Demonstrated ability to understand customer roadblocks and derive insights from customer interactions and use them to drive improvements in product & process.

Technical aptitude with a focus on abstract and technical reasoning and bug identification.

Proven ability to create and improve internal processes and policies, as well as create customer best practices based on trends and insights.

Atlassian product experience with Jira, Jira Service Desk, Confluence, BitBucket, or Access.

Technical ability to navigate and solution complex discussions on various deployment/migration options across self-hosted, cloud, and hybrid deployment options

Experience in supporting customers using both On-Premise or Cloud software platforms; and

Experience in working with a channel of Solutions Partners.

Ability to establish vision and guide/ / lead other Atlassian teams (solution marketing, product

Research and prioritise inbound customers based on their license profile and shared information, and work with internal teams to divvy up responsibilities and schedule handoffs.

You will serve as the POC for all things migration-related. As such you will:

Conduct discovery with customers to assess and understand their use case

Advise customers on how to plan/prepare for migrations from On-Premise to Cloud.

Review migration needs and any potential roadblocks to migrating and continue providing hands-on strategic support throughout the duration of the migration.

Liaise with multiple cross-functional teams, including but not limited to Customer Success Managers, Enterprise Advocates and Loyalty Advocates, Technical Support, Customer Programs, and Product during each migration, keeping the teams informed and accountable to the customer deadlines.

Serve as an escalation POC for any blockers, bugs as well as champion the customer needs with internal and external vendors and stakeholders.

Communicate customer trends and best practices to internal teams to drive improvements to documentation, tooling, product, and process.

Improve and develop internal processes and policies to improve customer experience and team efficiency.

Develop strategic recommendations for how to improve the migration experience for our customers.

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.