This product insights role is part of our Server Customer Operations team. As part of Customer Operations, you'll be passionate about driving our mission to improve customer engagement and loyalty. You will develop a deeper understanding of Atlassian product utilisation and infuse insights into the DNA of our product, marketing and leadership teams. 

We are looking for a passionate, results oriented analytical mind who is not afraid to hold product analytics discussions in our team. It's not for the faint of heart -- you'll need to slice and dice data that lives up to the 'big data' name, looking for key trends and patterns. With over 3 years experience under your belt, you have an ability to tell a story using insights derived from data and influence product decisions. Your strong analytics and statistical skills enable us to continuously improve and execute on highly targeted and result oriented initiatives. Your data engineering skills will aid you to come up with innovative solutions if and when required to  successfully execute a product analytics initiative. 

You are someone who enjoys being part of a high performing team and working in a fast paced environment with plenty of opportunities to learn and develop. With strong stakeholder engagement skills, you are able to juggle competing priorities and deliver on deadlines. You will have 3+ years post qualification experience working as a product analyst or similar - ideally within a subscription organisation, a top-tier consulting firm,  e-commerce, banking or other similar organisations. Preferably you will hold a degree in analytics, economics, statistics, math, or a related field.

We're obsessed with customer retention, yet we recognise that customer success is not something which one team can own; the entire lifecycle and customer journey shapes the long-term success of the customer with our products and services. The Customer Operations team provides insights across all sources of customer data enabling programs to improve engagement and loyalty. Atlassian has an analytics DNA that runs deep through the company's core, giving us robust data to test our hypotheses; across marketing assets, product usage, purchasing & finance, support, loyalty and feedback. Critically, we collaborate with a wide range of teams in Atlassian to ultimately drive action and make customers widely successful with our products. 

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.