Program Managers on the Customer Support and Success team excel in building strategy based on organizational goals and thrive in making order out of chaos. They take high level objectives and build data-informed program roadmaps, build backlogs by working closely with stakeholders, and execute on technical and non-technical projects with a focus on delivering outcomes. They craft and drive programs of work with organizational level scope and impact with focus and structure, balanced with experimentation and innovation.

This is the perfect role for someone that understands both product and program management crafts and who loves rolling up their sleeves and getting deep into the data, building empathy with customers, and working closely with business partners across multiple teams.

Strong candidates will have experience assessing stakeholder impacts and developing and executing change, communications, and training strategies.

You have deep experience in change management and communication strategies in fast-paced, dynamic, and global operations environments. You are an excellent collaborator and communicator that can expertly inspire change across teams. You can vigilantly prioritize and are focused on delivering outcomes. You know when to run with something on your own and when to ask for help. You are attentive to detail and meticulously organized.

You'll be joining a growing Operations Enablement team based in Austin, TX with programs that span our global Customer Support & Success footprint. As Program Managers, we build trusted networks, seek clarity, and serve as the drivers and the glue to ensure teams deliver on complex, cross-functional programs.

As team, we challenge each other constantly to improve our outcomes. We band together to develop and apply practices, patterns, and frameworks that deliver impact and enable and empower our operations team. We're direct, focused, and demand excellence, but there's laughter in every meeting because we enjoy the work we do and the impact it has. BBQ, tacos, and coffee are a few of our favorite things.

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.