Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Do you enjoy working with larger support teams to drive the attainment of operational goals? As a Queue Manager you will work as traffic control for the Atlassian Migration Support team. In this role, you will be responsible for monitoring, triaging, and reacting to fluctuations in ticket volume as they occur and ensure tickets are assigned to the best engineer based on support type and complexity. This role requires focus, energy, and commitment to ensure contracted SLA targets are preserved while highlighting critical customer issues needing to be assigned and prioritized. As a Queue Manager, you will work closely with operations to help monitor incoming volumes in queues, ensuring optimum SLAs are achieved to deliver consistent performance. You will also use your problem-solving skills to continuously deliver value to management team, while making a larger impact on customer response. Additionally, you will perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end-user concerns while planned migration dates and objectives are met. A person in this role will have to have the ability to adapt and prioritize work independently in a dynamic environment.
On the first day, we’ll expect you to have:
As a Queue Manager you will…
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.