Senior Content Strategist, Migrations

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about 4 years old

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Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Do you enjoy a good conversation? Are you passionate about explaining tough concepts in simple language? Do you love finding innovative solutions to complex content challenges?

Content is a powerful and essential element of the user experience. It’s what makes or breaks the conversation. Content Designers at Atlassian look at the way we communicate with our customers as an end-to-end journey.

In This Role You'll Get To:

  • Join the ranks of our Cloud Migrations Content and Service Design experts to work collaboratively across Atlassian teams to champion our customers' journeys from our on-premises software to SAAS (Cloud hosted) software.
  • Craft content that helps our customers understand the complexity of migrations, decide to move, and guide them through the experience from start to finish.
  • Collaborate with our design team to create great customer experiences at all stages of the customer migration lifecycle.

  • On Your First Day, We'll Expect You To Have:

  • A passion for driving amazing solutions that balance customer and business needs, and a love for technical, executive, and end user content.
  • Strong communication and collaboration skills with a record of shipping quality experiences and documentation, managing complex projects to completion.
  • An ability to communicate value and explain complex features in limited real estate. You can create straightforward instructions for each stage of the migration journey and each size of customer.
  • A belief in constantly pushing to improve, learn, and do more to help customers through great content.
  • Experience with establishing content strategies, information architecture and content modeling. You're attuned to how people look for the information they need.
  • Experience working with software development teams and designers, and field operations and customer success teams.
  • We love a good story. Tell us one of yours.

    Great content design can sometimes be invisible. Along with your resume, share examples of recent work you’re proud of to showcase your design process. Highlight how it all came together; the challenges, compromises and wins.

    More about our team

    Atlassian Content Designers help shape the entire user journey by encouraging the Atlassian voice and setting the right tone. Our content experts collaborate with Designers, Researchers, Product Managers, Engineers, Marketing Managers, Support, Field Operations, and Lawyers to tell consistent stories and craft a compelling user experience across our suite of products.
    When you join Atlassian for this role, you become part of the Atlassian Design organization. Design encompasses everything needed to understand, support, market, and use that product. You won't own all the content, but you'll grow to love it all and nurture the relationships needed to ensure we deliver the best experiences for our customers.

    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    All your information will be kept confidential according to EEO guidelines.