As the ideal Senior Program Manager within Operations Enablement, you are a master at taking goals, breaking them into measurable results, and creating roadmaps that communicate a path towards delivering capabilities to our business. You are adaptable and understand the need to experiment and pivot in a fast-paced environment that’s always changing. You are a driver, with the ability to spin up a model on a whiteboard, write a strategy page on Confluence, and jump into Jira to create the right structure for your teams' complex work. This role requires an expert communicator to work globally across support, product, design, technical, finance, marketing, and legal teams (and all the other teams we collaborate with on a regular basis).

As the Operation Enablement team, we help build and optimize the ecosystem (tools, data, processes, people) for Customer Support and Success across a global footprint. To be successful in this role, you will need to be a big picture thinker and able to dive deep into the details across every aspect of Customer Support and Success. You will need to understand how a large scale business operates and be able to hold your own in high level, high stakes, strategic decision-making sessions.

Does this sound exciting to you? You might be the person we're looking for.

You'll be joining a growing Operations Enablement team based in Austin, TX with programs that span our global Customer Support & Success footprint. As Program Managers, we build trusted networks, seek clarity, and serve as the drivers and the glue to ensure teams deliver on complex, cross-functional programs.

As team, we challenge each other constantly to improve our outcomes. We band together to develop and apply practices, patterns, and frameworks that deliver impact and enable and empower our operations team. We're direct, focused, and demand excellence, but there's laughter in every meeting because we enjoy the work we do and the impact it has. BBQ, tacos, and coffee are a few of our favorite things.

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.