Workforce Planning Manager

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over 4 years old

This job is no longer active
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.


Job description

Do you love being the leader that brings together business, people, and operation perspectives to deliver strong collective outcomes? Are you excited about using analytics, qualitative insights, and business sense to satisfy short-term planning needs while also building sustainable and scalable long-term solutions? If you are passionate about organization design, creating strong partnership and seamless execution, then we need you!

You'll work together with Customer Support and Success (CSS) operational leaders, recruiters, Human Resources, program managers, analysts, data engineers, and subject matter experts to deliver impactful outcomes to the organization.

You will help drive major programs of work throughout the team. You'll bring order and focus while leaving room for flexibility and innovation. You'll promote clear and consistent processes and focus on driving value and improving outcomes. You'll be a mentor, multiplier, influencer, negotiator, and awesome communicator rolled into one.

More about you

You value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, judgement, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You engender a collaborative environment where teams work together to solve problems with a positive outlook.

You will:

  • Validate the Customer Support and Success (CSS) global staff planning model alongside our most senior analysts. Understand the assumptions, key variables, and ensure it's aligned to the strategic goals of the organization.
  • Design the tooling, process, data capture, and reporting that integrates multiple businesses in Atlassian to ensure we're on track to hit our CSS hiring goals each quarter.
  • Present your insights and business health to CSS Leadership and Talent Acquisition Leadership as needed to ensure alignment and risk mitigation.
  • Coordinate changes to new hire requisition details across systems and dependent teams with high precision.
  • Build partnerships with key members within and outside of the Customer Support and Success (CSS) organization, including Talent Acquisition, Total Rewards (compensation strategy), and Human Resources (HR). Understand their business imperatives and adjust our planning models accordingly.

    • On your first day, we'll expect you to have:

  • 8+ years of relevant and meaningful professional experience. 
  • 3+ years in a large, complex, global organization.
  • Exceptional communication skills with the ability to explain business processes, concepts, challenges, and issues to technical resources, and to summarize technical detail to a business audience.
  • Experience analyzing, validating, and delivering on high visibility analytical projects. Strong attention to detail, experience working with large data sets & storytelling with data. 
  • Modeling and managing staff planning across an organization of similar or greater size and complexity. 
  • Experience with change management and ability to influence cross-functional partners
  • Proven success as an individual leader, influencing large teams outside your organization across more than one office.
  • Solid experience in business strategy matched with deep analytical thinking.
    • More about our team

    You'll join a growing Operations Enablement Team located in multiple regions across the globe. We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the wok we do and the impact it has. We're constantly growing, learning, adapting, and trying new things. BBQ, tacos, coffee, and whiteboards are a few of our favorite things.


    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    All your information will be kept confidential according to EEO guidelines.