Workplace Productivity Team lead

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about 4 years old

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Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

As a Workplace Productivity Team lead in our Workplace Technology team, you will work alongside other regional team leads with the goal of delivering world class technology and exceptional customer service to Atlassians everywhere. We are looking for someone to help continue to grow our Bengaluru team in this brand new location for Atlassian. This office is growing quickly so this is an exciting opportunity to help build a local team to continue delivering world-class IT support and services.

If you love learning new systems and technologies, striving for continuous improvement and live and breathe customer service then this may be the opportunity for you. You will implement, advocate for and innovatively support Atlassian's workplace technology footprint from application administration to collaboration solutions. There’s a healthy dose of desktop support, so Apple troubleshooting experience would be beneficial.

We love people with a healthy balance of technical ability and a passion for customer service. You research and play with new technologies in your spare time, and you know how to translate complex technical ideas for non-technical people. You don't take things at face value because 'that's the way they are done', but rather seek to understand the reasons and then take steps to improve. You are tenacious in pursuit of understanding, getting to the bottom of an issue to prevent it from recurring, and help the team by documenting your journey and successes.

On your first day, we will expect you to have:

·       Minimum 3 years of experience as a people leader
·       Strong experience in vendor management
·       Strong skills supporting macOS desktop environments
·       Epic customer service skills
·       An appetite to learn and teach

It is great, but not required, if you have experience with:

·       Supporting Windows 10 (preferably GPO familiarity)
·       Active Directory experience
·       Familiarity with MDM solutions such as JAMF Pro Suite
·       SAML and Kerberos integrations
·       Troubleshooting video conferencing systems and AV

More about this position

You will be the go-to person for everything IT related in that office, while also contributing to the support of Atlassians globally alongside the rest of the team. As champions for the end-user, the team touch almost everything Workplace Technology does plus a lot lot more. Your team will be responsible for local technology support of laptops, printers, video conferencing systems, network troubleshooting and hardware procurement/inventory management. Your team will also run IT on-boarding sessions for new hires into the Bengaluru office and assist with global projects alongside the rest of the team based in offices around the world.

More About Our Team

Workplace Technology are a smart, dynamic and social team. We were established nearly 7 years ago, and through our work have become well respected and supported by our leadership. We aren't afraid to try new things, and are the first to play around with new toys - this is a great environment to learn what does and does not work. We readily share knowledge and experience and there are many opportunities to learn and grow here. Whilst we do work from a queue, there is flexibility in work practice, and frequent major projects to keep us on our toes and build deeper technical skills. With Atlassian's rate of growth we are an indispensable part of new system rollouts, office moves and expansions. We provide support for the entire organisation, from our (Uber casual) exec level on down. We are experienced facilitators, and run a world class staff orientation to bring new starters up to speed with technology on their first day, and are highly available for support in their first few weeks. Most of all, we love to see our fellow staff at Atlassian getting the most out of technology; whether that means troubleshooting and fixing a problem, or rolling out a new tool to make work easier.
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.