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Adentro solves a major problem for brick-and-mortar businesses—the majority of advertising is online, yet over 90% of purchasing still happens offline. Our platform links the two by automatically tracking customer visits, building rich customer profiles, targeting communication more precisely and directly measuring in-store impact.
We are backed by some of the biggest names in Silicon Valley. If you’re interested in joining a team that is changing the way the world does business, this might be the place for you.
The Opportunity:
As a Client Support Specialist you will be responsible for managing support cases for our Engage-only customers. You will be responding to inquiries and questions quickly and thoroughly. You will also be responsible for escalating potential bugs and breaking issues to direct management for further review and resolution. The successful candidate will have excellent phone rapport, demonstrate advanced problem-solving skills, and will be able to communicate clearly and professionally via email and chat support applications.
While a Support Specialist’s responsibilities are related to the inbound inquiries from various accounts - because the questions can fall in many different categories (product, engineering, hardware ops, etc) - a Support Specialist is expected to have proficient communication skills for tackling the versatility of these requests both internally and externally.
What You'll Do:
What You Have:
Our Values:
Perks and Benefits:
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
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Adentro is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
Please review our CCPA policies here.
*Adentro is an E-Verify participant
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