Telehealth Triage RN

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8 days old

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We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.

To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us.

We serve millions, but we choose our people one at a time…


  • Respond to COVID-19 clinical triage chats (online) 
  • Apply a COVID-19 specific triage protocol and direct as appropriate to ED or telemedicine consult, or provide standardized clinical advice for home isolation and monitoring
  • Support patients with a person-centered approach, acknowledging the unique circumstances of the current pandemic and the questions/fears that arise
  • Work as part of a cross-disciplinary remote team to triage non-COVID-19 related concerns as clinically appropriate (e.g., anxiety referred to Behavioral Health team)
  • Work with non-clinical support agents who will handle standard agency (CDC, WHO, etc.) recommendations and Babylon in-app resource navigation
  • Documents notes appropriately in the record of choice
  • Review clinical cases with supervising physician as appropriate
  • Inform and modify triage protocols based on evolution of COVID-19 pandemic
  • Qualifications & Experience

  • Minimum three years of experience in direct patient care (ambulatory care, urgent care, emergency care, or outpatient care)
  • Excellent verbal and written communication
  • Ability and interest in learning new technologies to enable patient care
  • Computer skills
  • Ability to actively collaborate with a multidisciplinary team
  • Active licensure in NY
  • Effectively work in a fast-paced, dynamic environment