Key Output

• Carry out scheduled and preventative maintenance and repairs as per OEM requirements.

• Systematic and efficiently troubleshoot and diagnose machine systems problems and carry out

repairs on earthmoving equipment on customer sites.

• Compile accurate customer machine reports that include failure analysis, condition, service,

Machine Inspection Reports (MIR’s) and Technical Analysis reports (TA’s).

• Maintain professional image when representing BWE.

• Work on specific customer sites as per customer requirements when required.

• Ensure complying to safe work practices when working on machines.

• Maintain and control Contamination Control Standards.

• Responsible and Control of own admin (labour booking, service reports, part returns, etc.)

• Follow through to ensure that quality and productivity standards of own work are consistently and

• accurately maintained (ISO standards)

• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained

Qualification, Experience and Competencies

• Qualified Artisan or Applicable Engineering Diploma / Degree

• Minimum 5 years management experience in the customer interface.

• Good knowledge of Earthmoving equipment and relevant industry;

• Good communication (written, verbal and presentation) and negotiation skills;

• Ability to work independently, under pressure and meeting deadlines;

• Willing to travel as and when required.

• Show initiative by thinking creatively;

• High level of computer literacy (including relevant SAP exposure);

• Minimum 3 years management experience in the customer interface.

• Good knowledge of Caterpillar components and relevant industry;

• Knowledge of CAT ET,SIS, SIMSi and DSN- advantageous

• Knowledge of CAT Warranty processes - advantageous