Key Output

• Compile Salesforce Activity Reports

• Drive Regional Product Support Audits and action plans

• Manage special projects (not limited to SGP) for Product Support as and when they arise

• Drive Master Data Accuracy to ensure effectiveness of OLGA information

• Drive utilization of all sales force automation, funnel management and prospecting tools. SAP & Salesforce custodian for Product Support

• Monitoring performance metrics to optimize sales efficiency across the team

• Analysis of sales data and key performance indicators (KPI’s) to identify trends, assess sales performance, and make data-driven adjustments to sales strategies

• Overseeing day-to-day sales activities, ensuring sales reps are following established sales processes and adhering to compliance guidelines

• Providing sales reps with necessary training, tools and resources to enhance their selling skills and improve overall sales performance

• Manage the collection of C.E.M data from regions and dissemination of results. Drive the implementation of action plans where they are required to address customer satisfaction issues

• Establish and maintain the Succession plan for Product Support Reps and Managers in the group

• Identify skills gap in the Product Support sales force and identify ways in which to resolve

• Oversee the development and management of the annual sales product support coverage plan

• Monitor and track parts and service sales progress against established sales targets

• Drive Sales Execution discipline across Southern Africa: Implement ASS Sales Funnel Management

Qualification, Experience and Competencies

• Applicable Bachelors degree or equivalent

• >5 to 8 years experience in a mining and / or construction sales environment

• Microsoft PowerBi Skills will be advantageous

• Advanced computer literacy (MS Office)

• Analytical Thinking (L2)

• Judgement (includes Decision Making) (L2)

• Verbal and Written Communication (Including listening) (L2)

• Drive, Energy and Initiative (results-focus) (L2)

• Customer Responsiveness (L2)

• Building Relationships (L2)

• Influencing and Negotiation (L2)

• Business and Financial Acumen (Including Commercial Orientation) (L2)

• Programme and Project Management (L2)

• Practical Execution Management (Planning, Organising & Monitoring) (L2)

• Strategic Leadership (L2)

• Developing People (L2)