Key Output

• Correctly identify the needs of internal customers.

• Planning and processing of service orders

• Ability to run back-order reports, action efficiently and effectively

• Provide feedback and status updates to internal customers

• Ability to open cases on grieved orders and track

• Basic technical understanding of SIS, searching sub sections of parts on sis according to serial numbers

• Support to parts department, warehouse, inventory and counter when required

Qualification, Experience and Competencies

• Minimum Requirements: Grade 12.

• Relationship building skills.

• Very good business communication and interpersonal skills.

• Ability to process orders accurately and timeously.

• Ability to sell value.

• Make use of reference material.

• Passion for the brand.

• Ability to diffuse difficult situations effectively and to provide options.

• Mechanical understanding.

• IMM qualification would be a recommendation

• Basic business and financial acumen.