Key Output

• Accurately capture relevant data from external and internal customers

• Resolve internal and external customer queries

• Maintain relevant administrative environment

• Open work orders and order parts

• Close work orders on job completion

• Timesheet capturing

• Assist with WIP

• Provide administrative support to service operation

• Achieve cost centre financial target and KPIs ,Effectively control cost centre expenses

• Initiate job reversals

• Provide guidance and advise on documentation for customers (Service reports, quotations and invoices)

• Follow up with external and internal customers on incomplete data

• Accurately perform relevant process steps

Qualification, Experience and Competencies

• Grade 12.

• Service Admin experience – minimum 3 years

• Post matric qualification – added advantage

• An understanding of relevant processes & KPI’s

• Computer literate – MS Office

• Be able to work on CRM, AMT, SIS & SAP

• A technical background and Super-user experience