Key Output

• Prepare quotes, invoices & planning of work including monitoring    progress
• Prepare reports as required
• Manage parts inventory, availability and preparations
• Prepare and oversee proposals to customers  
• Assist with warranty resolution
• Provide technical support to customers & Artisans
• Provide logistical support to service support technicians
• Assist customers with internal planning processes
• Assist customers with service planning 
• Achieve Key Performance Indicators
• Assist to resolve internal and external customer queries

Qualification, Experience and Competencies

• Qualified artisan – Trade certificate will be an advantage
• SAP/CRM knowledge will be an advantage
• Basic management qualification an advantage
• Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)
• Warranty and quality admin experience,
• Good communication skills, customer relations and must be a team player
• Understanding the service work process & attention to details
• Field service and Procurement processes
• Business ethics, customer service, time management negotiation skills & principles
• Drivers licence