Customer Service Representative - Financial Derivatives

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about 2 months old

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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities:

  • Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
  • Solve customer complaint issues, and create and document report analysis
  • Optimize customer complaint processes and improve service quality
  • Handle unpredictable emergencies in an efficient and timely manner
  • Perform adhoc tasks and reports assigned by shift leader and/or managers

    • Requirements:

  • Bachelor's degree or diploma, preferably in a finance-related major
  • Prior customer support experience with exposure to an e-commerce or financial industry background is a must
  • Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage
  • Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
    • Working at Binance
    • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
    • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
    • Tackle fast-paced, challenging and unique projects
    • Work in a truly global organization, with international teams and a flat organizational structure
    • Competitive salary and benefits
    • Flexible working hours, remote-first, and casual work attire

    Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

    Apply today to be a part of the Web3 revolution!

    Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

    By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
    Apply Now