Senior Data Analyst

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about 1 month old

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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

  • Responsible for the overall planning, design, delivery and promotion of the Customer Service bot data analysis
  • Design an effective analysis and reporting system to enable internal teams quickly break-down key metrics, diagnose weak areas and suggest actionable items
  • Collaborate closely with cross-functional teams including PM, data engineering, and Customer Service operations team to achieve product objectives
  • Review Customer Service bot KPI and user cases regularly and find valuable insights to guide product and operation improvements

    • Requirements

  • 5+ year experience; Bachelor’s degree and above in a quantitative or engineering field with professional work experience in a relevant field
  • Strong analytical thinking and communication skills
  • Experience with common analysis tools such as SQL, R, and Python
  • Solid experience with at least one data visualization tool (Tableau, Qlik, PowerBI, etc.)
  • Familiar and comfortable with large volumes of data and big data technology (Hadoop, Spark, Presto, hive)
  • Experience in working with cross-functional teams to gather requirements and ability to set work priorities
  • Good business sense and logical thinking. Ability to synthesize information and generalize the pattern
  • Experience with customer service data analysis and AI bot analysis will be beneficial
    • Working at Binance
    • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
    • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
    • Tackle fast-paced, challenging and unique projects
    • Work in a truly global organization, with international teams and a flat organizational structure
    • Competitive salary and benefits
    • Flexible working hours, remote-first, and casual work attire

    Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

    Apply today to be a part of the Web3 revolution!

    Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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