Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Job Responsibilities:
Serve as the point of contact supporting our highest value customers and institutions on Binance’s various productsProvide dedicated and prompt support to our institutional and VIP customers via different communication channelsProvide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of APIBeing the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and productsCollect customer feedback and manage projects to realise the product change requirementsProvide system and product updates to customers to ensure they are aware of all the major changes in timeJob Requirements:
Minimum of 3 years of relevant experience in financial services, technology and/or customer supportExperience in real time client facing supporting functions, preferably with high priority clientsUnderstanding of trading platforms or exchange, e.g. knowledge of trading ordersUnderstanding of the use of API in communicating with a trading platformHands-on experience in API trading is a strong plusUnderstanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plusKnowledge of derivative and other trading products is a strong plus, e.g. knowledge of futuresOutstanding problem solving capabilities including solving issues under high pressureExcellent communication skills to be able to facilitate cross departmental communicationAble to participate in an on-call rotation, as required by the business
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s
core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
