Payment Operations Specialist - Nightshift (f/m/d)

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Who we are
Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in - commission-free stocks, cryptocurrencies or even precious metals - starting from as little as €1.

Our story started in 2014 with our founders, Eric Demuth, Paul Klanschek and Christian Trummer. Since then, we’ve grown to a powerful and diverse team of 500+ people who represent more than 50 nationalities. Headquartered in Vienna, we’re proud to be Austria’s first unicorn and one of the fastest-growing fintech in Europe. Our innovative technology serves over 3 million users and operates across multiple hub locations. Our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. If you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!


Bitpanda is a European digital investment platform. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda believes that everyone should have access to the tools that remove the barriers that stand between people and their financial goals, empowering them to invest in what they want, when they want. We are Austria’s first unicorn start-up, with more than 500 team members, over 2.7 million users, multiple “Best Startup of the Year” awards and we’re one of Europe's fastest-growing fintechs. Our talented team works across international offices in Vienna and Krakow. We are looking for great people who are ready to make an impact, right from day one. And the best part? As we continue to expand our global footprint, we’re now also hiring in the UK, Germany, France, Spain, Turkey, Italy and Poland. Invest in your future and join us on our mission to change the way the world views investing.

Your mission:

As a Fraud Analyst at Bitpanda, your mission is to monitor and investigate online transactions for fraud and money laundering patterns, in order to mitigate suspicious behavior.

Please note: For this position the working hours are going to be from 10.30 pm - 04.30 am. Shifts are from Tuesday to Saturday and Sunday to Thursday.

What you’ll do:

  • Monitor banking, credit card and crypto transactions in order to detect suspicious behavior
  • Take ownership of AML & fraud investigations for online transactions that require further checks
  • Monitor our system in order to raise operational issues
  • Provide input and feedback towards system and processes improvements
  • Grant operational internal & external support
  • What we’re looking for:

  • At least 3 years of experience working for a fintech company in payments or risk department positions
  • You have a Bachelor’s degree in Economics or similar
  • Knowledge of AML, Fraud patterns, as well as payment schemes
  • Initial Knowledge and interest in the field of cryptocurrencies
  • Fluent in English, German is a strong advantage
  • Why us:

    Come and join our international and collaborative work environment as we strive towards our vision of accelerating the transition to a tokenized world. Apply today to help shape the future of investing.

    Our final offer will depend on your skills and experience.

    In addition, Bitpanda offers attractive benefits:
    - Flexible working hours
    - Latest hardware
    - Lunch and gym discount
    - Company health consultation
    - Regular team events and a yearly team trip
    - Interdepartmental "Donut" coffee breaks
    - Phantom Shares


    Please submit your application in English

    What’s in it for you

    - Top-notch “tech pack” (a.k.a.: the latest and greatest hardware) that you need to help Bitpanda move the needle, right from day one. The best part? You can choose between PC or Mac. And yes, noise-cancelling headphones are included! 
    - Individual stock option plan
    - Exclusive premiums when trading on Bitpanda
    - Occasional company-wide and team events  - both in-person and virtually!
    - Learning & development opportunities
    - A brand new, optimised-for-Hybrid-working, HQ office located in Vienna’s fintech hub (in the second district) as well as local office location hotspots in Berlin, London, Madrid, Barcelona and Milan (to name just a few!)
    - Bitpanda sustainable merch to keep you swagged out and living the Bitpanda brand
    - A global Bitpanda team of fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who are united (across cultures and time zones) by our unique way of working. 
    - Voted #1 Austrian start-up to work for here

    And, above all, the opportunity to learn & grow as part of Bitpanda’s incredible journey to become Europe’s #1 investment platform.