Demand & Supply Planning Specialist

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Blue Bottle Coffee is a passionate and growing team of hundreds around the world, united by the simple purpose of connecting the world to delicious coffee. We roast across the globe, make delicious drinks, clean up after ourselves, bake cookies, get change at the bank, and say please and thank you. We’re an impossibly eclectic group of coffee experts, artists, writers, sensory scientists, bakers, designers, and all-around dreamers, who also happen to be some of the most hard working and talented in the business. Join us.

About the job

Blue Bottle Coffee is looking for a skilled and motivated Demand & Supply Planning Specialist to join our US Supply Chain team. This role reports to the Manager, Demand and Supply Planning within the Supply Chain organization and is responsible for managing and executing a robust Cafe Allocation framework and process, analyzing sku-level inventory levels in order to maximize sales and improve inventory productivity across all locations. 
Our Supply Chain teams are actively engaged in supporting our business teams in successfully delivering to our guests day-in and day-out.  You will be responsible for omni channel allocation, including our warehouses and retail cafes. Additionally you will support the execution of high quality forecasts that incorporate historical data, business insight, and cross-functional inputs in order to elevate Blue Bottle’s ability to share delicious experiences with our guests. 
This scope will span the full range of cafe goods, with the goals of enabling product availability, smooth operations, and optimizing supply and inventory. This is a highly integrated and connective position and you will bring your collaboration capabilities to ensure successful work with stakeholders across our Cafe, Ecommerce, and CPG channels. 
The Supply Chain group is a core piece of our Operations organization, driving local and global processes, key strategic initiatives and building the Supply frameworks needed to deliver our strategic plans.  It is focused on ensuring we have the right things, in the right place and at the right moment to help our teams succeed - and all while looking for continuous process and economic improvement and maintaining our exceptionally high quality.  This team provides a key operational heartbeat for Blue Bottle - come and help us make it even better.

*This is a remote-based position with a requirement for employees to be based in one of the following seven metropolitan areas:
The San Francisco Bay Area
Los Angeles
San Diego
Boston
Chicago
DC
New York City

You will

  • Manage the Cafe Allocation Tool and continuously strive for efficient improvements around this new process to optimize inventory levels, reduce costs, and support sales for US Market (75+ Cafes)
  • Determine inventory levels by location, tiers and develop inventory requirements by store, tiers utilizing analysis of geographic store performance and regional volumes. Develop and adjust min and max levels per SKU and develop new release and replenishment category models
  • Understand inventory level turns based on cafe level capacity constraints, seasonality, and promotions
  • Assess daily and weekly data to monitor trends and determine optimal flow allocation of supplies to support cafe channel operations and minimize stockouts
  • Set performance benchmarks and actively measure results using data from data systems and tools, monitoring trends in deviations from forecast and driving corrective action - additionally manage metrics for continuous improvement across the end to end business process
  • Execute allocation orders for cafes and rebalance inventory across our regional warehouses and Production facilities
  • Build positive team relationships to inspire trust and teamwork - collaborating with Cafe Operations, Retail, Online, Accounting, Project Management, and Product Managers to drive results

    • You are

  • Able to plan and organize a complex task or project from start to finish, detail-oriented, comfortable synthesizing both quantitative and qualitative data 
  • Comfortable balancing and compiling multiple data systems
  • Proactive and always looking for improvement opportunities
  • Team player but can also work independently
  • A clear and effective communicator in your conversations, written communications, and presentations
  • Exceptionally curious and interested in learning, comfortable with ambiguity and moving forward despite uncertainty.
  • Takes ownership and accountability in role
  • Ability to multi-task and handle many competing demands, prioritizing and clearly communicating needs and timelines with your manager and stakeholders

    • You have

  • 2+ years of experience in order management, replenishment and allocation (ideally with CPG or Retail company)
  • Advanced Excel skills
  • Experience with ERP, WMS, Sales data systems (Netsuite, Coupa, BI Dashboards preferred)
  • Experience in managing and supporting end-to-end business process and helping teams use them productively
  • Proven ability to understand and apply retail math, planning and forecasting processes, and financial metrics
  • Strong analytical acumen and skill set, including the ability to recognize trends and patterns within a large and complex data set
  • Clear and compelling verbal, visual, and written communication skills in English
  • Last but not least, a deep love for great coffee, food, and exceptional guest experiences

    • Physical Requirements


    • The following is a list of the physical activity, requirements, and environmental factors related to this role. Blue Bottle is committed to partnering with all candidates and employees to ensure reasonable accommodations are made to meet the following: 
  • Expressing or exchanging ideas by means of the spoken word;
  • Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication. 
  • Making substantial movements (motions) of the wrists, hands, and/or fingers.
  • Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and written documentation
  • Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Occasionally walking, climbing stairs, and standing occur in this role. 
  • Environment: this role is protected within a building, but may be exposed to mild changes in temperature with heating or air conditioning.
  • This role requires travel up to 5%. Additional walking, stooping, sitting, and mobility may be required. Exposure to outside environmental elements may be experienced due to travel through airports, airplanes, and in between facilities 

    • A few benefits we offer

  • The salary at time of posting will be between $19.00-$25.00 per hour. This salary is a good faith estimate for this position. The final salary offer will be determined after reviewing relevant factors, which include a candidate's  qualifications and experience, where appropriate. 
  • Health, dental, and vision coverage for eligible employees starting on your first day
  • 401(k) plan
  • Paid time off
  • 50% discount on all products, both online and in-cafe. This includes food, beverages, whole bean coffee, and merchandise.
  • 2 free drinks during shifts for cafe team members
  • Flexible spending account & commuter benefits
  • Employee Assistance Program
    • Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.

    We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

    We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.

    We will consider for employment qualified applicants with arrest and conviction records.

    We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.