We are expanding our Global Billing & Revenue Ops team and looking for an Order to Cash Analyst to thrive in a fast-paced and customer-facing environment. The Global Billing & Revenue Ops team provides global support to various cross-functional teams, and you’ll work with internal stakeholders and external customers to ensure an effortless customer experience while maintaining accuracy and proper revenue recognition for all billing transactions. You’ll get the opportunity to make an impact and create a scale for a growing Finance organization.

The Global Billing & Revenue Ops team supports the Sales, Deal Desk, Customer Success, and Legal organizations by performing contract reviews and approval of financial, billing, payment, and tax terms. The Order to Cash Sr Analyst/Manager will be hands-on and help lead in managing billing and revenue operations activities to support our global team.

What you’ll do:

• Support with the processing of system transactions such as service provisioning (activation), cash applications, cancellations, and other services (e.g., Billing, Collections) related requests.
• Maintain accuracy, integrity, and completeness of the accounts receivable portfolio by resolving invoice disputes and collecting past due receivables.
• Ensure there is a timely response to internal and external billing inquiries with a ‘Customers First’ mentality, and enhance customer experience towards excellence.
• Advocate for the customer with a good business sense, to strike a balance between protecting the company’s business interests and promoting customers’ need for superior customer experience.
• Establish appropriate controls and ensure Billing Operations are compliant with governing financial and tax regulations.
• Support the organization in developing and implementing procedures/policies to support the organization’s objectives in a way they can be enforceable, reduces organizational/operational expenses, and increases efficiency.
• Work cross-functionally to develop and optimize billing processes and systems for international markets.
• Prepare and analyze financial reporting to provide guidance for data driven decisions, including aging reports, DSO analysis, and revenue projections.

You’ll be a good fit if you have:

• Bachelor’s degree in Accounting, Finance or Business Administration; MBA or Masters in Finance preferred.
• 5+ years of experience in billing and accounts receivables.
• Strong business writing and customer service background, with proven experience handling and overseeing customer inquiries and billing disputes in writing.
• Problem solving skills and are a good decision-maker, with the ability to work independently, effectively, and efficiently with minimum supervision.
• Flexibility with working hours given the global coverage of this role.
• Basic understanding of accounting principles.
• Fluent in Mandarin and English.