About the team

Careem Pay’s vision is to become the leading digital financial services platform of the region serving consumers, captains and merchants. Its purpose is to empower people to lead better lives by simplifying their payment experiences and access to financial services. 

As an early-stage start-up within Careem, we are building a team of energized, start-up-minded colleagues who are super excited about the massive fintech opportunity in the region.

About the role

We are looking for an experienced Lead Product Manager to lead the development and management of our customer onboarding product, which is a critical first touchpoint for our users. This role will be responsible for defining the product vision, strategy, and roadmap for the onboarding product, as well as collaborating with cross-functional teams to design, build, and launch features that provide a seamless and secure onboarding experience for our users.

The onboarding journey is the most important first step in the user journey where they interact with the product (Careem Pay Home), decide to use the product, go through the KYC process and make their first successful transaction – all the other product offerings within Careem Pay depend on this.

What you'll do

• You'll genuinely grasp the needs of our customers and recognize the significance our product holds in their daily lives.
• You’ll guide your team to focus on, build and ship the features that make the Careem Pay onboarding the best fintech onboarding in the region
• Establishing confidence in key growth areas and questioning them to discover swifter or more efficient methods to expand the market.
• Develop and communicate the product vision and roadmap for the onboarding product, aligned with the company's overall business goals.
• ​​Facilitating seamless team execution by diving into the specifics and collaborating closely with engineers, identifying potential issues early on, and taking proactive measures to address or escalate them.
• Conduct user research and market analysis to identify customer needs and market trends, and use that information to inform product decisions.
• (In due course) Recruiting and integrating new members into the team.
• Collaborate with compliance and legal teams to ensure that the onboarding product meets regulatory requirements, including KYC/AML compliance.

What you’ll need

• Your fervor for crafting exceptional products, addressing pivotal challenges, and wholly embracing the user experience is unmistakable. 
• You are hands-on and enjoy delivering features – Your innate interest in the product's composition is matched by your enthusiasm for its creation.
• You possess the knack to inspire the team to aim higher, converge on a shared mission, and chart a lucid roadmap to reach it, guiding your team to deconstruct intricate challenges into manageable, progressive steps. 
• Your deep understanding of our users empowers you to swiftly pinpoint key issues, substantiating your perspectives with tangible data over mere conjectures. 
• You're instrumental in steering your team towards informed choices, offering insights on system design and methodology. 
• Your commitment to perpetual enhancement is evident, be it through engaging with users, conceptualizing interfaces, coding, or strategizing expansion. 
• Your decisions are anchored in data – You excel in emphasizing the benefits you bring to users and rallying Careem Pay with the compelling narrative your insights craft.