Our Opportunity:
Chewy is looking for a GM, Pharmacy Operations at our Louisville, KY location. The ideal candidate is an experienced leader with a track record of building high performing teams and developing leaders at all levels of the organization.. The right candidate will have a powerful sense of urgency and the ability to improve operational efficiency through performance metrics and a thoughtful focus on process improvement.
What You'll Do:
Lead the business process flow for data entry and ensure a strong customer focus in our B2B contact for our pharmacy operations
Lead, develop, and coach managers to build successful/engaged teams focused on quality service
Innovate for improvements in safety, productivity, quality and cost metrics
Identify business trends and establish policies/processes to mitigate business risk
Support the PIC’s role as fully and actually in charge of the pharmacy
Build successful staffing plans in support of short and long term needs; Identify and close training gaps within the operation
Establish partnerships with support teams and fulfillment to drive service improvement
What You'll Need:
7+ years operational experience with proven leadership track record and verifiable history of leading managers of successful, high-volume teams
3+ years of experience in a health care operation (preferably pharmacy) with 300+ employees
Must be comfortable adapting to rapidly shifting goals, and willing to solve a variety of challenges
Proven coaching/development and strong partnership skills
BS/BA degree or equivalent experience (i.e. 10+ years industry experience in lieu of degree)
Strong computer (including MC Office Suite) and internet proficiency in a technology-driven environment
Outstanding oral and written communication skills
Flexible schedule to support a 24x7 operation
Some travel may be required
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
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