Our Opportunity:
Chewy is looking for a Training Manager to join our Customer Service Team based in Richardson, TX. The position serves as the leader for all execution trainers. This person is responsible for ensuring the New Hire Training experience is effective and engaging, and each trainer reporting to them is leading the classroom to result in an exceptional New Hire experience. In addition to New Hire, the Training Manager is responsible for the execution of all in-person training needs across the organization.
What You'll Do:
- Ensure the implementation and effectiveness of new hire training and onboarding
- Approving content change requests and content changes
- Reviewing and uploading Corrective Actions to ADP
- Hosting terminations- filing termination paperwork, providing feedback to Recruiting team
- Creates strategy for new hire training and improvements needed
- Designs overall new hire program and upkeep
- Partnership with CS Managers on content updates
- Responsible for transition of trainees from training to operations
- Create training checkpoints through process to determine success in training and if they are ready to move to production
- Design, develop, and conduct training and train-the-trainer
- Utilize blended learning model to execute content delivery in New Hire Training program
- Consult with business units to assess continuous education needs including scope; identify and propose appropriate delivery methods for new and existing programs
- Utilizes data to guide decision making strategies on new hire program
- Utilize New Hire Satisfaction feedback to determine monthly what changes will make the largest changes to the New Hire Training experience
- Build collaboration and trust among team members
What You'll Need:
- Bachelor’s degree in education or related technical or business discipline
- Four (4) years' of experience in new hire training programs leadership
- Strong experience in facilitation
- Familiar with both traditional and modern job training methods, trends and techniques
- Strong computer skills, including Microsoft Office & Adobe Suite products
- Outstanding communication skills, both written and verbal
- Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work.
- Demonstrated teamwork and customer service-oriented skills with an ability to interface with personnel at all levels to build a positive learning environment
- Able to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands
- Able to approach new situations with a high degree of innovation and creativity
- Demonstrate the ability to select, develop, and coach employees
- Possess well-developed leadership and management skills to foster dedication and integrity to professionalism
- Demonstrate excellent verbal, written, and interpersonal skills as well as strong facilitation and presentation skills with proven ability to lead in a team environment
- Travel may be required
Bonus:
- Previous experience in customer service and/or other high-volume service-oriented industry
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
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