Our Opportunity: (Phoenix, AZ, Edgerton, KS, Sparks, NV)
The Workers’ Compensation Manager is responsible for the Workers’ Compensation Program in the western region at Chewy. In that capacity you will manage the TPA relationship, work to drive down costs as well as manage cases for Chewy fulfillment, pharmacy, studio, and customer service centers.
What you’ll do:
- Ensure you the following:
- Report, process and manage all workers’ compensation claims for your assigned sites.
- Primary point of contact and resource for employees, management team, insurance carriers, broker client advocates, attorneys, Third Party Administrator (TPA) and medical providers on company workers’ compensation policy, procedures, and regulations.
- Provide wage data to TPA to ensure proper payments are made.
- Assist in annual audit of workers’ compensation files with Safety Department to ensure that OSHA logs are accurate.
- Work with the management teams to streamline current processes and find program improvement opportunities.
- Manage and monitor transitional duty and return-to-work programs.
- Initiate claims status discussions with TPA to discuss claim handling improvements and/or expedite resolution.
- Work with TPA and managers to develop methods to control cost and severity.
- Attend quarterly workers’ compensation reviews with broker client advocate, TPA, insurance carrier and risk management leadership
- Assist in the development and management of company Workers’ Compensation policies, claims, vendor relationships, and return to work program.
- Track workers’ compensation spend, manage to budget, and continually seek ways to decrease excess spend.
- Conduct training on workers’ compensation best practice and company procedures.
- Stay educated on OSHA regulations/requirements.
- Maintaining provider relationships with account managers and adjusters.
- Maintain communication with the injured worker while tracking their recovery progress.
- Internally track and file all claim and medical documents.
- Work with HR to process and track leaves/FMLA.
- Communicate with adjusters on claim details, questions, and outcomes.
- Working with Safety, Operations and HR to transition injured workers into light duty return to work options.
What you’ll need:
- Bachelor’s Degree
- 5+ years’ experience in workers’ compensation claims management.
- Advanced training, certification, or education in claims management.
- Strong understanding of state and federal employment law as it relates to workers’ compensation, FMLA and, ADA.
- Excellent organizational and analytical skills.
- Strong ability to multi-task efficiently and effectively to meet given time parameters.
- Experience working with all levels of an organization.
- Strong interpersonal skills with focus on communication and problem resolution.
- Strong work ethic, reliable, self-motivated with a positive attitude.
- Competent in computer programs/skills: MS Office Suite (Word, Excel, Access, Outlook) and general internet applications.
- Must be willing to work occasional uncommon hours, including some evenings, weekends, and holidays and answer calls after hours.
- Travel requirement is less than 20%
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
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