Our Opportunity:

Chewy is looking for a Senior Manager, Workplace Experience to join our pack in Plantation, FL. As the senior leader of the onsite Facilities team, you’ll play a critical role in delivering an exceptional workplace experience for our Team Members (TMs) while coordinating daily operations. This role involves leading a team, coordinating with vendors and the landlord, supporting on-site events, and owning space management systems and processes. You'll report directly to the Director of Facilities and help drive a culture of service, efficiency, and excellence.

 

What You’ll Do:

• Lead a high-performing Facilities team to deliver an outstanding, welcoming workplace experience.

• Oversee space planning and occupancy, including seating assignments, team moves, and neighborhood layouts—partnering with leaders to meet business needs.

• Maintain accurate data on headcount and team allocations; build positive relationships to stay ahead of organizational changes.

• Drive daily operations: ensure workspaces are clean, stocked, and ready for use, and manage supply and asset inventories.

• Own office budgets, procurement, and vendor relationships—covering maintenance, catering, vending, and general services.

• Manage building maintenance and improvement projects in coordination with landlords, vendors, and internal partners.

• Oversee the mailroom process and facilitate shipping/receiving logistics.

• Support workplace safety by partnering with EHS and Asset Protection, and ensuring compliance with emergency protocols.

• Collaborate on and support on-site events—from everyday engagement to large-scale meetings and summits.

• Communicate regularly with customers on facility updates, and serve as a go-to resource for Team Members and guests.

 

What You’ll Need:

• Bachelor's Degree in a related field (business, communications, real estate), or equivalent work experience

• 5–10 years of facilities or workplace management experience supporting over 500 employees daily.

• Experience as a people leader, leading a small team of individual contributors 

• A customer-first approach and strong communication skills, both verbal and written.

• Ability to thrive in a fast-paced, dynamic environment and independently solve problems.

• Strong organizational skills, attention to detail, and ability to juggle multiple projects.

• Experience managing office budgets, vendors, and procurement processes.

• Familiarity with space planning tools and occupancy tracking systems.

• Willingness to be onsite Monday - Friday, with flexibility for events or emergencies.

• Position may require travel.