About the role 

As the Director, IT Support at Chime, you will lead and develop a high-performing, collaborative IT Support Team delivering excellent service across our U.S. office spaces. This is a hands-on, strategic leadership role where you’ll apply your technical expertise to mentor, teach, and coach the team—stepping in as needed to resolve technical challenges and build capabilities. You’ll be responsible for hiring and developing strong technical talent, fostering a culture of recognition and growth, and building operational rigor through effective processes, metrics, and vendor partnerships.

You will set the vision for IT Support, drive strategic planning, and deliver world-class customer experiences from onboarding to offboarding. This role requires a blend of technical depth, people leadership, strategic thinking, customer obsession, and operational expertise in managing IT operations—including queues, tickets, and day-to-day support processes—all in service of Chime’s mission and rapid growth, ensuring timely and effective solutions for our growing workforce.

The base salary offered for this role and level of experience will begin at $176,490 and up to $245,100. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

• Manage the IT Support Team across our U.S. offices; including hiring, performance management, and career development
• Establish metrics, monitor service level and response times, and prioritize team activities as needed
• Design, develop, implement and coordinate IT systems, policies, and procedures.
• Develop and document new or improved support and operations processes
• Oversee the  management and inventory of hardware and software purchasing (including new employee onboarding technology setup)
• Partner and strategize with cross-functional teams to support office builds, asset management and manage department budget
• Support Chime employees in resolving problems with IT, AV, and Network systems
• Willingness to jump in and help out with support issues as needed

To thrive in this role, you have

• Minimum of five years of experience in managing technical service operations and a support team
• Experience with purchasing, inventory management, and budgeting
• Sound knowledge of information and communications technology 
• Experience with automating the resolution of IT issues and managing teams who want to find the root cause of every issue
• Ability to help Chime employees solve hardware and software problems with Apple and Microsoft products, including AV, laptops, and printers
• Comprehensive knowledge of SaaS suite including Google Workspace, Okta, Zoom, Slack, Jamf, Intune, and Atlasian
• Demonstrated ability to be a great leader for IT Support Team
• Strong verbal and written communication skills
• A positive, service-oriented attitude
• Willingness to travel (up to 10%) to collaborate with team members and business partners in other Chime office locations

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*— on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

#LI-Hybrid #LI-JL1