Position: Newcastle, Australia Site Director

Weekly Hours: Part Time Contract Position, with occasional evening and weekend responsibilities, including responding to emergencies while students are in-country. See below for details. 

Location: Newcastle - New South Wales, Australia

Anticipated Dates: June 1, 2025 - December 31, 2025 with a possibility of extension

ABOUT US: Who is CIS Abroad, and why do you want to work with us? 

At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We’re a nationally recognized organization that offers transformative study, intern, short-term, and custom programs across the globe. Our shared values--Passion, Fun, Cultural Competence, Trust, Change & Growth--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office (complete with friendly office dogs!) located in a renovated mill building in Easthampton MA. We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad, and  proud member of The Global Leadership League.  For more information about CIS Abroad, please visit our website at www.CISAbroad.com.

POSITION OVERVIEW

The Newcastle, Australia Site Director (SD) is a part-time contracted position responsible for assisting CIS Abroad with on site programming and operations in Newcastle, Australia. A few of the SD’s primary responsibilities include: overseeing logistics, helping to maintain positive partner/university relations, and student support services and operations for CIS Abroad in Newcastle, Australia. The SD will work with US based staff to ensure that the company is delivering safe, consistent, and high value programs that are in line with the values and the mission of the organization. This individual must be legally able to work in Australia and must live in or near Newcastle.  This position reports to the International Operations Senior Director.

SPECIFIC DUTIES 

Student Support

• Assist in the coordination of arrival logistics and in the running of the program orientations (pre-arrival and on-site)
• Engage with students on-site, following the guidelines in the ‘Checklist for Onsite Delivery’ according to the On site Service Expectations
  • Airport Pickups
  • Warm Program Welcome 
  • Deliver The Local Life Excursions / Activities
  • Assist to conduct check ins
  • Assist to Farewell Celebrations
  • Assist to deliver Program Evaluations 
• Remain in close contact with students throughout their program addressing issues when they arise
• Respond to student’s questions through Whatsapp group
• Maximize the student experience with resources and reflections
• Oversee cultural program delivery
• Help to remedy any issues should they arise
• Help resolve issues that happen in student housing
• Help to check students into housing, and give them a housing orientation 

Assist with Health and Safety

• Mitigate/manage risks in the local environment, including potential issues on program excursions
• Follow local safety and emergency protocol
• Communicate current and reliable information concerning health and safety to program participants and CIS Abroad Staff
• Remain reachable by mobile phone when program participants are experiencing a true emergency
• Work closely with local resources, Site Director, US-based International Operations Management and/or emergency response team as problems or emergencies happen on site
• Enforce the CIS Abroad code of conduct when appropriate

Marketing and Promotion

• Take pictures and record video when delivering program activities
• Share pictures and videos through our Asset’s manager
• Schedule and Publish content in the local Instagram Account

Communications

• Check emails regularly – and agrees to respond to emails within 24 hours to acknowledge receipt, even if an answer is not immediately available. 
• Remain available by telephone throughout working hours and check voicemails regularly when this is not possible.
• Checking WhatsApp business and responding to students

SUCCESS TARGETS

• Incident report protocol is followed 100% of the time
• On-site Risk Management plan remains updated and is followed 100% of the time
• CIS Checklist implementation - on time and on budget, 90% of the time
• Excursions are delivered on budget and on schedule

REQUIRED QUALIFICATIONS & SKILLS

• Excellent computer skills.  Functional knowledge of Google Suite, Microsoft Suite, CRM.  Salesforce, a plus 
• Bachelor’s degree
• Experience working with international students, preferably US university students in the field of International Education
• Aptitude to thrive without a routine or daily supervision
• Team player with a rockin’ sense of humor
• Must have a positive attitude
• Outgoing, flexible, reliable, honest with an open mind
• Legal ability to work,  and be paid, in Australia
• Must be willing to undergo background check

PREFERRED QUALIFICATIONS & SKILLS

• Good photography skills
• Comfortable working with tight deadlines in non-traditional office settings
• International study/intern/volunteer/work/travel experience

COMPENSATION & BENEFITS

• CIS Abroad training program for new site directors, educating you in all facets of our organization and field, and providing you with the tools for success in your role as site director (up to 16 paid hours in your first year).
• Hourly wage of $35-40AUD, with a fluctuating schedule of 10 to 30 hours per week, with the greatest number of hours generally falling at the beginning of the semester terms.

TIME COMMITMENT

The Newcastle, Australia Assistant Site Director is a part time position (with more intensive commitments during the start of academic semesters, and periodically for short term customized programs).  

CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our People & Culture department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy: https://www.CISAbroad.com/privacy-policy/