Senior Program Manager, Partner Service Delivery Enablement

about 18 hours old

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Locations: Atlanta, GA, Austin, TX, Denver, CO, Toronto, ON, Washington, DC

About the role

At Cloudflare, we are committed to excellence and innovation, not just as it relates to the products we sell, but also for the onboarding services we provide our customers. The focus of this role is to enable partners and internal resources to deliver world class post sales services, including professional services and training, to our global customers.

In this specialized role, you'll be responsible for enabling Cloudflare’s Authorized Services Delivery and strategic partners to deliver Professional Services engagements across Cloudflare’s product portfolio using a consistent framework. You will be utilizing hands-on-keyboard implementation training methodology to enable our partners and collaborate with Cloudflare Partner organization and Professional Services leadership to prioritize the key partners to enable.

What you’ll do

Services Partner Delivery Strategy: Working closely with the Global Services Leadership team, lead the design of a partner strategy based on regional needs, product and domain expertise, and alignment on strategic goals and outcomes.
Develop a services enablement program, that Cloudflare partners around the globe will want to participate in, because the program provides the most well-rounded enablement available to both new and existing delivery consultants.
Create enablement programs for all product areas of expertise for internal Professional Services consultants and extend programs to include partners globally.
Create performance metrics required for each individual consultant to meet and maintain.
Create key metrics needed for each partner to complete and maintain their status in the Cloudflare services program.
Ensure internal Professional Services consultants and partner consultants meet the standards of the Cloudflare enablement program, and that they maintain those high standards over time.
Work with internal groups to build or repurpose enablement content, courses, webinars, workshops and bootcamps that support an efficient and effective program.
Ensure Partner consultants are delivering high-quality, successful implementations, in a timely, cost-effective, and positive manner for the end customer.
Manage the budget of the entire program.

Examples of required skills, knowledge, and experience

8+ years of experience working with Partners and enabling them successfully for Services Delivery.
Ability to partner with channel managers and channel partners focusing on enablement.
Technical Knowledge: Familiarity with cybersecurity, cloud solutions, or IT infrastructure.
Partnership Experience: Familiarity working with partners in developing services practice, service delivery management, and solution selling in cybersecurity offerings.
Stakeholder Engagement: Ability to engage effectively with C-suite executives and technical teams at partner organizations.
Communication Skills: Excellent communication and interpersonal skills, with the ability to lead strategic discussions and presentations
Ownership and Accountability: Strong sense of ownership and accountability for the service delivery partner ecosystem.

Compensation
Compensation may be adjusted depending on work location.

For Colorado, Georgia, and Texas based: Estimated annual salary of $143,000.00 to 175,000.00
For New York City, Washington, DC Metro and California based (excluding Bay Area): Estimated annual salary of 158,000.00 to 193,000.00

Commissions & Incentive Compensation
This role is eligible to earn variable incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity
This role is eligible to participate in Cloudflare’s equity plan.

Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance

Financial Benefits

Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan

Time Off

Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

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