Implementation Lead - CIC Captains of Innovation - Cambridge, MA
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The Implementation Lead will work on a range of engagements and projects implemented on behalf of the CIC Captains of Innovation client portfolio – primarily global corporations working to innovate their business models and find new technologies to disrupt their industries. The Implementation Lead will work with the Director of Implementation to provide high-quality, personalized, and thoughtful service to our clients.
We seek a dynamic, seasoned, creative, and energetic individual who has a deep commitment to innovation, startups, and organizational culture. A good candidate will have a proven record of professional success but will also have learned many of the hard lessons only challenging times or failures can teach.
ABOUT CAPTAINS OF INNOVATION
COI – CIC’s internal boutique consultancy – is a full spectrum corporate innovation program designed to help large organizations find new products, services, business models, and technologies in today’s global hyper-competitive environment.
COI helps corporations and large organizations focus on the full spectrum of innovation, while leveraging the power of the innovation ecosystem in concert with CIC and Venture Café. COI provides bespoke, white-glove service to help clients design new products, find new technologies, connect with startups, and build innovative business models.
ABOUT CIC
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.
We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.
CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary public benefit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.
YOUR DAY-TO-DAY WORK
This person will be a member of the Captains of Innovation staff and report to the Director of Implementation.
Responsibilities may include, but are not limited to:
• Implementing and executing engagements for Captains clients and ensuring the clients are provided the highest level experience within their Captains engagement. This includes assisting during the early stages of a client’s engagement, planning and executing a wide range of discrete projects within the engagement in partnership with Captains senior staff, as well as assistance with day-to-day coordination. In-person “show running” of all engagement activities assigned to an Implementation Lead, both locally and globally, is a key element to this position.
• Effectively liaise between clients and Captains senior management team about client needs, progress, and expectations for their engagements as required –– transparently communicating all work with each client, including milestones, concerns, and successes, while maintaining strong independent work ownership.
• Work with external implementation partners to exceed Captains clients’ intended outcomes and results, including those from within the client’s workgroup and external implementation partners brought into the engagement by Captains. External implementation partners play a vital role in the health and success of the Captains program. Identifying, building, maintaining, and supporting these partnerships is a key role of this position.
• Coordinate all engagement stakeholders, including external partners, vendors, facilitators, thought leaders, and more, to create a robust experience throughout each project.
• Work in partnership with CIC’s Sales and Relationship Management team and Events team to deliver engagement projects that work in concert with the CIC ecosystem, as appropriate based on each engagement’s requirements.
ABOUT YOU
The ideal candidate will possess the following characteristics:
• A natural passion for startups, innovation, and entrepreneurship and a great connector/networker.
• An independent worker and self-starter with a strong work ethic who is comfortable multitasking large responsibilities while always getting the details right and not letting anything fall through the cracks.
• Team player who is personable, happy to help others, and naturally drawn to a very busy, continually-evolving environment. Ability to work well as part of a small (but mighty!) team.
• Strong relationship management, with the ability to translate business goals into program delivery and services. Skilled listener who ensures clients are heard.
• Experience and ease working with companies of various sizes, cultures, and native languages, and ability to shift approach based on the needs and workstyle of the client.
• Effective speaker, writer, and presenter.
• Commitment to view their work as mission-based and an opportunity to make a powerful contribution to a larger effort.
• Trustworthy and continually willing to both learn and teach; a love for problem-solving and comfort working with ambiguity.
• Strong relationship with technology; mac and CRM proficiency required.
YOU HAVE
• A Bachelor’s degree or equivalent experience
• At least 4-5 years of relevant professional experience
• A natural interest for helping/supporting others
• Ability to travel ≤10% of the time, as needed, at various times of the year
If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.
OUR OFFER
• A competitive salary commensurate with experience.
• 100% company-paid premium healthcare and dental benefits.
• 100% company-paid long- and short-term disability, and life insurance.
• 401k (must be 21+).
• 23 days of PTO accrued annually (more with seniority), plus thirteen holidays from the start.
ATTRACTIONS OF THE JOB
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:
• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
• Access to a nursing room, secure bicycle parking, a gym, shower rooms with towels, and discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.
• Central location. CIC Cambridge is a stone’s throw from the Kendall Square MBTA Red Line stop. CIC Boston is centrally located in downtown Boston and is within walking distance to the Blue, Green, Orange, and Red line.
ABOUT CIC
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.
We have locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.
CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary public benefit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.
CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.