Comtravo - Empowering Purposeful Business Travel
We are a tech-savvy team of travel professionals and customer service heroes with the common goal of simplifying business travel with an AI-based approach. We've been revolutionizing the business travel market for 6 years and are growing fast with now more than 250 colleagues, backed by top investors like Microsoft, Project A, and Creandum.
At Comtravo, we always see challenges as opportunities and thus we see the biggest challenge for the travel industry, the spread of the COVID-19 virus and the limitations it brings, as the biggest opportunity for us. We have successfully adapted our strategy and this has resulted in the strongest growth so far in our successful company history.
As an intern in “Branding & Customer Strategy” you will join the "Customer Experience and Brand" Team, working closely and independently with all different departments. You will be supporting key strategic projects and have a real impact across the company.
So, are you ready to turn the B2B travel industry upside down?
YOUR TASKS
You will work on a day-to-day basis directly with our Head of Customers a former Bain & Company consultant, learn from her, and support her in the following tasks:You help strategically driving two of our top company’s objectives - to make our customers truly happy and to translate our brand values into realityYou are a key player in our big “rebranding” project - meaning that we define a new brand strategy and brand design and will implement this across the companyYou support a couple of further improvement measures/projects for a varied selection of topics on customer happiness (e.g. optimization of our complaint management, premium service set-up, etc.)You identify further improvement potentials based on customer feedback, customer journeys, evaluation of internal processes, etc.You work cross-functionally with the various departments (e.g. Product, Operations, Sales) You shape our cultural change management initiativeYOUR PROFILE
You are matriculated in a (Master) degree program at a top university or have already graduatedYour working model can be described as independently, analytical, organized, and well structuredYou are available for at least 3 months, ideally longerYou are based in (or happy to work from) BerlinYou thrive in a collaborative, fast-paced environment, with plenty of input from across departments and multiple stakeholdersYou would describe yourself as a mission-driven project manager and creative problem-solverYou enjoy tackling big, complex problems and turn them into opportunitiesYou believe in long term success through customer happiness and enjoy putting yourself in the customer’s positionYou have a charismatic attitude and the natural ability to communicate well - excellent spoken and written English and German is a mustWHAT WE OFFER
Flexible working hours & home office options30 days of vacation and the possibility to work flexibly up to four weeks outside of GermanyAttractive benefits for flights and hotels for your personal travelsCorporate discounts with external partnersAn exciting job in a High-Tech startup in Berlin, the Silicon Valley of EuropeAccess to a great network of entrepreneurs in Berlin and some of the best travel & B2B investors in EuropeDeep knowledge in scaling of startups and influence the development of the companyCooperation with an extremely strong and competent team, which has already successfully built several global businessesTransparency with flat hierarchies where every person is highly valuedA loft office in the heart of Berlin with everything you need (e.g. free fruits, snacks & drinks)
Interested? Then go ahead and apply now with your CV.
