Senior UX Researcher

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14 days old

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Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

The Sr. UX Researcher will join our product team and work on design deliverables for Coupa’s Design System, Clarity. Clarity provides the building blocks for products that are used by some of the largest companies in the world! Our products are evolving to be more innovative, intuitive, adaptable, and accessible, this is all being made possible with advancements in Clarity. Join Coupa and make a big impact on the system that powers Coupa products for millions of users every day!

What You’ll Do:

  • Collaborate across teams to create research plans to solve product and UX problems
  • Advocate for best research practices and a user-centered design process
  • Help integrate user research and usability testing into the current design and product development process
  • Develop an enterprise persona library
  • Create meaningful relationships with customers and users
  • Deepen the usage of analytics tools, such as Pendo, Google Analytics, etc. to help Product Managers and UX Designers understand the usage and trends of the current product
  • Plan, and conduct usability studies, analysis, and actionable recommendations for new designs
  • Lead all phases of user research, including recruiting, scheduling, and test scripts or survey development and performing research
  • Being familiar with both qualitative and quantitative methodologies
  • Identify and implement a variety of methods for getting input and feedback from customers and end users including participatory design methods, interviews, observational studies, online feedback mechanisms, focus groups (in-person and remote), card-sorting exercises, lab usability studies, online usability studies, remote usability studies, and others as appropriate
  • Write research reports and create presentations to communicate research findings and recommendations
  • Participate in design brainstorming with Product Managers and UX Designers

    • What you bring to Coupa:

  • 5+ years’ experience in designing and conducting UX Research as a part of a user-centric design process
  • Degree in human-computer interaction, human factors, or other similar fields with an emphasis on research methodologies
  • Proven ability to execute UX research activities in a complex domain with complex interaction design systems
  • Ability to provide meaningful data-driven action items and guidance from research findings
  • Strong presentation skills and comfortable presenting to all levels of leadership
  • High levels of experience with research tools
  • Must be able to show prior work examples of research projects and the results of the findings
  • Understanding of overall web and user experience design, including basic usability, web accessibility, industry standards, and web analytics of enterprise products
  • Ability to work both independently and as part of a team on multiple projects
    • The estimated pay ranges for this role are as follows:

    • Based in New York: $126,225 – 148,500

    The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

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    At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

    At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

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