Technical Support Engineer

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Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

We are looking for a Technical Support Engineer to join our multi-national team in our Ettenheim office. You will work to support enterprise customers of our cloud based platform as part of a wider global team. This is an excellent opportunity to join a high growth software company working as part of a global team where we will help you to grow and develop your career.

Fluency in German and English is a requirement for this role

On a daily basis you will...

  • Answer 'how to' technical and application configuration questions to our enterprise customers
  • Assist in trouble shooting 1st level technical issues
  • Work with other business units, including the Product Management team, Operations and Customer Success as required ensuring the success of our customers
  • Monitor customer production environments
  • Manage customer expectations and experience in a way that ensures customer success
  • Create knowledge articles in Coupa's knowledge-base for the use by customers
  • Our ideal candidate is....

  • A fast learner, self-motivated, and able to work in a fast-paced environment
  • Fluency in English and German essential
  • Committed and believes in ensuring customer success
  • Keen on learning scripting or has some prior experience in SQL, .NET, C#
  • Curious and has an understanding of web services, windows scheduler
  • Has work experience in banking, finance or payment fields.
  • Excellent written and verbal communication skills - English and German
  • Able to clearly articulate solutions to complex technical problems in a clear and simple way
  • Experienced working directly with external customers in a technical support environment ideally in an enterprise software environment
  • Experienced using CRM and/or helpdesk call tracking and issue tracking tools (ideal
  • At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

    Please be advised, inquiries or resumes from recruiters will not be accepted.