As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto has won awards each year for its rapid growth, product excellence, superior technical support, and fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

Responsibilities

• Design and implement a customer Lifecycle Strategy, including cadence of Tech Touches and engagement based on customer tier. 
• As part of the Partner Success team, determine and implement various one-to-many outreach via emails, webinars, video, NPS survey, etc.
• Craft effective email templates 
• Collaborate with subject matter experts within Customer Success, Product, Engineering & Marketing to develop/source content.
•  Use data from multiple internal systems to design and implement digital engagements to improve customer knowledge of Datto products, utilize features, general satisfaction, and, ultimately, drive renewal and expansion of contracts.

Education:

• Bachelor’s degree in business administration, marketing, or related field

 Experience:  

• 3-5 years experience in writing, content creation, and content planning, ideally in a product marketing-focused role. 

 Required skills, knowledge, and capabilities:

• Proficient in content marketing principles including; full-funnel content strategy, multiple products support, digital content, product marketing content
• Strong business and marketing acumen 
• Strategic planning for content marketing B2B teams within SaaS/Cloud industry
• Demonstrated ability to successfully partner with various departments 
• A world-class communicator 
• Experience using tools like Gainsight, Marketo, WalkMe, Salesforce, or similar

Bonus Points:

• Existing partnerships and experience within the IT MSP channel
• Experience in a role related to Success Management, Account Management, or Client Services.

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

• Comprehensive health-care benefits
• Flexible paid time off policy
• Generous paid paternal leave
• “Datto University” virtual on-boarding program
• Access to more than 5,000 courses via LinkedIn Learning
• Education reimbursement
• Employee Assistance Program
• Headspace App
• Charity match program
• A dynamic and socially active work culture, including Employee Resource Groups
• Networking and career development opportunities
• And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.