Our Vision is to be the best choice for healthcare in our community

Job Title:                    Patient Financial Services Specialist I

Reports to:                 CBO Manager or Associate Director

Job Summary:         The Patient Financial Services Specialist is a call center patient representative with experience and knowledge in physician based billing and medical insurance. Delivers the highest level of customer service by provide outstanding service to our patients and potential patients, effectively and efficiently resolving billing questions/disputes and collecting patient outstanding balances. You will be required to answer queries, handle complaints and troubleshoot problems in a professional and polite manner to ensure effective resolution and patient satisfaction.  ** 1 year of related experience required.**

While onsite support may be required occasionally, this position will permanently report to a remote/work at home office.

**THIS POSITION WILL BE REMOTE - MUST RESIDE IN FL, PREFERABLY IMMEDIATE TAMPA BAY REGION**

WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best.  From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

Work Style/Location

• While onsite support may be required occasionally, this position will permanently report to a remote/work at home office.

Required Equipment for Remote Workforce

• Minimum internet hardwired internet speed of 10m x 1m (Satellite, Wireless and or Hot Spot service are prohibited)
• A dedicated secure home workspace for interview and for work purposes.
• Acknowledgement and Compliance with all aspects of the Remote Workforce Agreement

Essential Functions of the Position:

• Researches billing disputes.
• Demonstrates knowledge of insurance processing guidelines and uses knowledge to explain EOBs and patient balances to patients.
• Initiates corrections on accounts when balances are incorrect
• Escalates trends to manager

• Makes calls out to and receives calls from patients/guarantors
• Makes outbound calls to guarantors to initiate collections on outstanding balances

• Collects Outstanding Patient Balances
• Meets monthly quota
• Explains balances to patients, initiates payment plans and collects outstanding balances

Physical and Mental Demands:
  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Ability to diffuse a difficult situation, i.e. upset callers

Physical and Mental Demands:

• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Ability to diffuse a difficult situation, i.e. angry patients

Job Qualifications:

• High school graduate or GED equivalent
• Medical collections and insurance experience
• Strong customer service skills
• Self starter
• Excellent telephone etiquette
• Computer literate/typing skills         
• Common knowledge of collection laws
• **MINIMUM 1 YEARS EXPEREINCE REQUIRED**

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status