Customer Service Representative
See more jobs from Foodstuffs Gourmet Foods & Cateringabout 1 month old
· Are you looking for an opportunity to join an award-winning customer driven team?
· An expert at providing amazing customer service and smiling down the phone?
· Enjoy building relationships with customers and problem solving?
We have multiple opportunities available now which offer a mix of working from our office in Palmerston North and from home!
Offering true flexible working we have roles available which are Tuesday to Saturday - 8.00am to 4.30pm
We do require candidates to be located near our Palmerston North office to attend training for the first 4 weeks, team meetings and ongoing training days when required.
About Us
You know New World, Gilmours, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style – we are humble about it (apart from right now maybe)! Our Customer Service Team all play a vital role in supporting our network of 330+ stores across the North Island.
About the role
These roles focus on building and retaining relationships with our valued customers, ensuring an exceptional and professional level of customer service is provided in a timely manner. You will be the voice of our business and need to be able to problem solve as you go!
Your day will include:
· Answering internal/external customer queries and phone calls
· Ensuring that all calls, queries, complaints and inquiries are investigated and logged in the Customer Relationship Management System
· Generating referrals to the appropriate store or business unit where appropriate
· Making outbound calls to both internal and external customers
About you
You are highly motivated, friendly and outgoing with a great team attitude, you thrive on delivering a customer service experience second to none!
You may have worked in a similar environment or be looking to enter the customer service field where you can utilise your fantastic phone manner, and excellent interactive and written communication skills.
These opportunities will require you to think on your feet and enjoy problem solving so you will be a quick learner, with the ability to work unsupervised. Salesforce and SAP experience is preferable but we are a learning business so happy to provide development for the right people!
Experience awesome. Achieve Awesome. Be awesomely you.
We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.